57 Plains Rd #2c,Milford,Connecticut
4 (18)
Reviews
I selected The Taylor-Austin Group due to the experience of the owner. She is a licensed and board certified counselor, which was important. Lisa is very thorough. I was given paperwork and signed a document which explained everything including billing. Lisa went over all of this in our first appointment and I had an opportunity to ask questions which she gladly answered. She billed my insurance and also explained it is my responsibility to understand my insurance plan, which I agree with. She encouraged me to call my insurance company to double check everything she told me was accurate. I did this and it was. My insurance paid without any problems. Lisa was professional and friendly and accommodated my schedule easily. She is very skilled at helping others and making others feel at ease. I recommend this place without hesitation.
I would not recommend doing any business with this organization. Prior to my appointment I repeatedly asked and was assured that I would simply have a $20 co-pay. Most of my session was spent filling out forms including providing my credit card number. Today I received a bill for $94. Now they are claiming that my insurance refused to pay them although they are saying that prior to my appointment my insurance confirmed that it was covered. The person I spoke to is the owner of the company and she is extremely rude, arrogant and unsympathetic to my situation. She could not provide me anything written from my insurance that indicated they had even checked with them to check on coverage. I think they are shady and most of my appointment was spent filling out legal forms to cover their fraudulent practice.
Lisa provides excellent professional counseling services. She is warm, kind-hearted and generous. She makes every effort possible to provide best practices via her counseling practice. She is known for going out of her way to assist her clientele and will refer when deemed necessary.
I highly recommend the service of the Taylor-Austin Group LLC. In my line of work I have referred persons in various stages of life. Not one of my 25 referrals have EVER had a negative complaint regarding services, professionalism etc. I find that this group to be effective and competent. Another plus that my clients remarked is that the services are seamless, they don't have to haggle with insurance carriers billing etc., they can simply receive much need therapeutic services and not have additional stress and worries with paper work.
I consulted with M. Taylor-Austin recently after having been referred. Passionate and knowledge, she genuinely listens and takes the time to explain things clearly and concisely. She is a pleasure to work with, and I recommend her highly.