1506,Beaver Brook Plaza,Delaware
2 (42)
Reviews
So I took another chance with this company after I was previously sent the incorrect closure with Indian pure wavy bundles ordered. When contacted and sent a picture of the incorrect closure, I returned it and was sent the correct one. So recently ordered a new pure wavy closure to go with the previously purchased bundles, not what I expected/paid for at ALL!!!! First mistake was I ordered on 3/6/22 only to have to reach out to the company after missing THEIR ordering/shipping processing timelines. After receiving the order 4/4/22, I proceeded to reach out again to let them know I didn’t receive the 18in pure wavy closure but instead received a much shorter, curly closure. After reviewing the picture, they continue to state I received the correct closure. I will NEVER do business here again, just a honest review for the next customer they try to get over on.
I feel stupid for not checking these reviews before ordering. Ordered during mystery sale in 2021. Was sent decent hair but couldn’t really judge. Ordered 2022 Black Friday and did not receive my hair until two weeks ago ( almost two months later) the closure was 6 inches shorter than what I paid for. The bundles are sooooo thin at the ends with so much filler towards the middle. Did a dispute. They wanted me to pay to send everything back for them to inspect. Could not trust them to issue the refund so I had to take the L. Do not ever order from these scammers
I would never purchase hair from this company again. For one I didn’t receive my hair until a month and a half after I made the purchase, and it did not at all follow the processing and shipping time they initially gave. After a month I reached out and was initially told that my order hadn’t been processed yet. Per their policy if it’s not processed yet you could still be refunded. I then emailed them a week later after my order still had not been processed asking for a refund at this point and of course that day they “processed” my order and couldn’t refund me. Received the hair a week later. Once I got the hair I gave it a chance and was quickly disappointed. The hair holds no curl whatsoever (I did not buy straight hair) and on top of that the ends were extremely thin and the hair sheds like crazy. Not worth the money at all. Very disappointed with my service and the product. EDIT: I ended up washing the hair to see if that would make it any better and it actually took a turn for the worse! Not only did the hair remain the same but it actually turned my blow dryer comb and brushes PINK! So I’m assuming at this point the hair was synthetic or was a combination of synthetic and human hair, which explains the horrible smell it have off when I initially received it. Worst hair I have ever had! 0/10
If I could give zero stars, I would. DO NOT PURCHASE HAIR FROM THIS COMPANY! The customer service is absolutely horrible. I ordered 4 bundles and a closure on Feb 1st for my birthday trip at the end of the month. I did not get my hair until the day I came back, which was March 1st. Once I looked at the hair, I noticed a bundle was missing. I immediately spoke with their customer service team and was told that my issue would be sent to the quality assurance team. It is now May 10 and I still have not heard from their quality assurance team nor did I get my last bundle. I have contacted them at least 4 times since March, asking about my hair and keep being told to be patient. IT DOES NOT TAKE MONTHS TO ADDRESS THIS ISSUE! All of the reviews about this company are true. Please use your money elsewhere. I hate to see so many people have gone through the same situation as me and they keep getting away with it. UPDATE: They finally emailed me back saying they checked their shipping cameras and confirmed that I received my whole order. Then they offered me a 25% off coupon… What am I going to do with that! Why would I buy another bundle when I did not receive the original one that I ordered??? Once again, DO NOT PURCHASE FROM THIS COMPANY. They are definitely out here scamming people.
Worst hair place you could possibly order from. For one, my order took way over 7-10 business days to process. I had to email them multiple times and their customer service person was incredibly rude and argumentative. I finally received my order a month later & it was the wrong lengths! I ordered a 22 24 26 and received 20 22 24 (and I know this because they write the length numbers on the paper wrapped around the bundle) When I emailed the company about this mistake they told me to get a ruler and measure the wrong bundle. I could’ve simple put it next to the other bundles and how am I measuring a 20 inch bundle with a 12 inch ruler??? But anyways I still sent them the pictures because I really wanted the 26 inch bundle that I ordered. I had to email them multiple times after sending the picture with ruler and they finally said they can send me the complimentary bundle but I have to pay for priority shipping 😅. I paid for $20 priority. Then my complimentary bundle ends up 17hours away when it was already 30 mins away & on its way to me. I called USPS & they informed me that the wrong address was put in by whoever shipped it out. At that point I felt personally attacked and disrespected. I filed a complaint and thankfully USPS was able to get the bundle to me. Never again.