Wilmington,DE 19801,Delaware
1 (1)
Reviews
My counselor Chandra Harrison is absolutely amazing ! She has been the breath of fresh air needed for me to learn how to cope and deals with my problems and concerns . If I could rate her separately I would give her 6 stars out of 5 . My rating however is for the practice, more specifically the owner Kathryn . I contacted Kathryn to discuss the current billing of my account (this was the person I was directed to to discuss billing issues), which I received an invoice for and that same day payment was attempted. I contacted the office because the invoice was due 3 weeks out however payment was being attempted prior to the due date . My concern was making sure that not only was the provider paid in a timely manner, but also ensuring the payments were processed in accordance with the current state of my bank account . Kathryn called me and while I was explaining my concerned she cut me off abruptly and then explained why I was required to pay the amount bill . Again , I was not refuting the bill , I was refuting why funds were attempting to be removed so far from the date that the payment reflected due on the invoice the COMPANY provided . When I brought up that my husband immediately had funds upwards of 500 dollars removed within a month she immediately cut me off advising 4 times she could not talk to me about his account. After the first time of her saying that I advised I understood , she continued to be very condescending and rude and advised the practice does not have to provide services until invoices are paid regardless of the due date reflected on the billing. I am so disappointed with this interaction and it is ridiculous that someone who owns a practice would interact with patience in this manner . If it wasn’t for Chandra I would not recommend this practice due to this interaction alone .