2050 Hollywood Blvd,Hollywood,Florida
3 (529)
Reviews
Pros: The vibe is amazing. The ambience is amazing. DJ is definitely one of the best I’ve heard in south Florida hands down! Food was great and well seasoned which was definitely a pleasant surprise. Hookah was wayyy better than any hookah I’ve had in south Florida. Cons: service is god awful. they are definitely understaffed and it’s basically one or two people doing everything. Waited forever for everything to arrive but the first order of food. Legitimately almost got up and poured ourselves water. Despite all of that, I’d return for the music, food and ambience knowing everything will take forever. The music definitely set the vibe
The tacos were cold, and drinks watered down. The service was very poor! I mean, you felt the attitude. However, the DJ was pretty good. I wish they didn't have extracurricular activities tonight. Anyway, I will not go back. Kinda sad cause the ambiance really seems dope on social media!
The food here is amazing! I would definitely go back for the macaroni and cheese and the legume. The service was a bit slow, I think they need 1 or 2 more waiters. And the a/c wasn't working properly when we were there, so it was a bit hot inside.
FIRST & LAST TIME VISITING! HORRIBLE CUSTOMER SERVICE! I was invited to my friends bday dinner on a Thursday night. When I arrived, some of her guests were already there & some ordered appetizers. The waiter Francesca came & took the couples order next to me, which he asked her if she preferred the grilled or fried conch, & she replied both. After they placed their order, she left but came back to take mine. I ordered the "conch and griot." When the food came out, I noticed the others received appetizers & mines came out as a full meal! I immediately stated that I did not want meals & wanted appetizers like everyone else. She stated I did not say "appetizer," so she "assumed" I wanted the meals. Why would a person arrive at a restaurant & order 2 meals for themselves when everyone is ordering appetizers? Especially when the sides are exactly the same! I explained to her I couldn't eat all this, nor did I plan to & wanted to sides returned and only wanted the conch and griot alone. She said there was no manager on site & that she didn't have access to cancel the order. She left to get the drinks. While she was gone, my friend at the table said the waiter she had to speak to a manager when she ordered so there was a manager. When Francesca returned, I told her I was told a manager was needed earlier & wanted the manager. Francesca said the manager had left & was not coming until 9:30 or later. She refused to call the manager, & when I said to just take the food back, she said she would have to call the cops for not paying for the food. She also proceeded to tell me the everyone had said the words "appetizer" which the other guests said, "they did not" & even the couple that order before me took up for me & told her she was being rude & acting like it was my fault for her mistake. I ended up calling the restaurant while sitting there a few minutes after the waiter walked away. The manager Maritsa answered & said she was onsite. I explained the situation, & she agreed & mentioned how she had been hired to fix the customer service & would only charge me for the 2 appetizers. She also left the sides for me to keep & provide a free drink. I never wanted the sides & only sampled them, letting the people at the table enjoy as they pleased. Maritsa later brought me a bill in which she charged me for 1 appetizer and 1 conch entree. NOT HONORING what she agreed to, which was only charging me for the 2 appetizers & even charged me gratuity. After I told the manager, I was called sweetheart in a condescending tone & advised the police would be called on me for refusing to pay for meals I did not order. In order to not make a scene as the birthday person was at the table & more people arrived. I simply paid the bill & did not wish to escalate further! The food was good, but there was nothing I needed to go back for. I feel that at the end of the day, the waiter did not have any accountability for her mistake, and the manager decided to make me responsible for part of that mistake. The area was busy, & the restaurant was empty outside of our table of 20. So it was not like she could have forgotten what she promised. Even the other guest said they were not interested in coming back after the way I was treated. Never again! P.s. I also didn't like the way my credit card was taken for a long time and not in sight, so I will monitor the transaction & might request a new card.
The ambiance is nice,music choice is great but so loud you can’t have a conversation with your neighbor without shouting. Drinks were good, the food was tasty but took 2 hours into arriving to get it. They seem to be short staffed. After we got the food our waiter took another hr and a half to make it back to our table where we can ask for a check, which took another 20 mins. Would I go back? Mmm maybe idk. 3 stars