110 Owens Industrial,Savannah,Georgia
4 (37)
Reviews
Our experience with Savannah Vintage & Event Rentals was just amazing. They really took so much care in maintaining our vision while staying true to budget. Our day ended up being literally breathtaking and they really helped make our vision come to life. We couldn't be happier!!
I cannot say enough good things about Savannah Vintage Rentals. Their inventory is beautiful and the team was amazing to work with and very patient considering I was planning my wedding during a pandemic. Rachel and Monica were helpful every step of the way. Rachel worked with me several times as I kept changing my mind on our wedding design but I was blown away with how it all turned out! My husband I are still receiving compliments from our wedding three weeks ago!
I have been working with Savannah Vintage & Event Rentals for many many years, since they began their business - from real weddings & local events to styled shoots - and every single experience with them has been nothing short of wonderful. They are the friendliest and most professional family operated business and their inventory is the best in the area - ranging from classic vintage to mid century modern. Their items and service will elevate any event!
Their inventory definitely added to the beauty of our wedding but was unfortunately marred by a lack of communication. Seemed like the company ran a lot better before new ownership took over as I had no problems getting responses prior to this. I paid off the balance well in advance we but kept getting emails from SVR hounding us for money. It took 3-4 weeks for us to even get a response as to what was happening. Myself, my husband, coordinator, and mother-in-law tried to reach out to SVR. We called, left voicemails, and emailed almost every day as we were freaking out about where our money seemed to disappear to. I understand changing systems can throw anyone into a loop but not having the issue resolved in an appropriate time is ridiculous.
I contacted this vendor with hopes of securing a popcorn machine for an event in Savannah. While we aren't local, the google reviews assured me that I was in good hands. I initiated the reservation 6 weeks prior to the event. I signed an agreement that said pick up and return was from 10-4 on weekdays. There was no place for Amazing Event Rentals to sign that form...now I understand why that was the case. The day prior to pick up (&the event), I receive a notification that they cannot accommodate my request because they need the machine back by noon to clean for a pick up the following day. Later, I was told it wasn't actually the machine ...it was the cart. Someone else needed the cart, and they only had one cart. Not sure why you'd need 15 - 20 hours to clean a cart...We never would have reserved a machine that needed to be returned before our event ended. With a 30 minute drive to their business from the event location, it wasn't possible for us to do that when we needed to be working our booth...even if we wanted to. It said drop off time was from 10-4 in the agreement they made me sign. Be warned...this company isn't "so amazing" after all. I certainly wouldn't let them handle a wedding if they can't manage a simple popcorn machine/cart rental. The customer service was poor as well -- they only advocated for the needs of their other client...never offered to help the situation themselves...like come pick it up. Clearly they made a mistake, and didn't own it. They put the pressure back on us with less than 24 hours for us to figure this out. We could have bought one or rented elsewhere. But, with less than 24 hours?? Nope! So self-serving of them. I've been in the events business for many years (since the early 90s) and never worked with a vendor with such lack of accountability and customer service. Oh, they did offer 10% off any future order. What? You think someone would ask for more of this? Nope!