4570 Memorial Dr STE D,Decatur,Georgia
3 (67)
Reviews
I walked and No one greeted me. A lady with a nasty attitude asked me to wear a mask and she didn’t have on a mask, I find that quite interesting. Don’t bring your children here or if you are pregnant they told me over the phone they accept pregnant patients, got done with my paperwork and they told me the male dentist won’t work with me because of my pregnancy. Worst customer service ever!
One of the few locations that actually accepted my insurance, but I would rather pay completely out of pocket than going back here again. Waited for my appointment for over an hour to be seen. When I finally got in, the dentist rushed through my filling because there was a water leakage, and he was trying to shut the office down so the workers can go and fix the problem. Surely, there could have been better planning that puts your patients first. The filling they did was old school mercury, which most dentists don't even use anymore, and I was not informed that this was the type of filling they were doing until they already drilled into my tooth. He didn't even check my bite to make sure the filling was done properly, and of course, the filling came out only a month later. I repeatedly called the office for a week, and they never answered the phone. When I showed up to the office to get the issue fixed, they said the dentist was out for two weeks due to Covid-19 and when I asked them what they were going to do to help me, the lady at the front simply shrugged her shoulders at me. The lower quality X-rays they bill your insurance for aren't even used anymore at most dental offices with modern technology, so I had to pay for new X-rays when I found a new competent dentist. Most terrible dental experience I have ever had.
Had an appointment today and was turned away due to old insurance that expired 7 months ago. I called to make sure the policy was cancelled and sure enough it was. I asked the dental office what could be done only for them to tell me they don't know what to tell me. The paper I got from the office said I was eligible to be seen today, 1/23/23,and showed my old insurance termination date of 6/30/22! Yet, I was still being told a contradicting story. I should have known from the appearance of the front desk staff that this was going to be a hassle. Never again!!
These people messed up my lip. I don’t know if they gave me too much of the pain medicine when they extracted my tooth but the right side of my bottom lip has been partially numb since a year ago. When I chew it even looks droopy. My sisters were concerned about what happened to my lip and said I should talk to a lawyer. Well, I contacted a lawyer and unfortunately it would be hard to prove that this dentist caused the damage to my lip. If someone else has had this problem please document the changes immediately!
My daughter had her first cleaning today. She immediately came home and stated can we change dentist. She stated the lady was rough, rude and she was in the chair less than 5 to 8 minutes. She stated she brush her teeth better than that. I'm sure the insurance will get billed for a full cleaning but I'll be contacting them as well.