4025 Windward Plaza,Alpharetta,Georgia
4 (1036)
Reviews
Quiet and safe location close to amenities and services. Staff was professional and courteous. In particular, Tara and Brandon were especially helpful and comforting during a difficult situation. They definitely went above and beyond and I wanted to acknowledge such.
3-Star hotel at best. I travel a lot and was not particularly impressed. 1. My initial room reeked of cigarettes on a non-smoking floor and the hotel advertises as being non-smoking. They moved me and gave me breakfast vouchers which was nice. 2. Prepare to have drunken people yelling outside your window until upwards of 12:30 am (on a weeknight). This was every night, some nights it ended by 11 pm, one night by 10, but if you try to get to bed early and are near that area, prepare to hear it. The “fan” feature of the AC doesn’t blow unless heat or cold air is actively on. 3. The gym was set to an 85 degree temp and smelled of rubber. It was a whole thing to ask to change the temp and I backtracked and decided to skip it. 4. Housekeeping tapped lightly on my door and opened it on check out day at 8 am, didn’t say “housekeeping” or anything. I should have put the “do not disturb” sign, so that’s my fault and 8 am is not the greatest but not the worst. When they continued cleaning next door, they knew someone was in my room sleeping and the banging was outrageously loud. Disappointed there. Safe to say, I won’t be back. I shared this feedback and the front person offered me points or breakfast. I didn’t feel empathized with - the response was “sorry for the inconvenience” instead of a genuine “that’s not a great experience, I’m sorry.” I was polite and respectful.
Dated, worn decor in need of a remodel. Friendly staff, except for the guy behind the desk who couldn't be bothered to take out his earbuds or look up from his phone to take care of a customer. Good beds and shower. Good location.
The reason we picked this hotel was the fire pit area with the nice couches so we could hang out with family that lives near. Area looked like it had never been blown off and most of the cushions had ants on them so we never were able to enjoy the fire pit. Also was surprised the bathroom didn't have any exhaust fan. Room was ok except for noisy ac unit.
DIRTY AND TIRED HOTEL! It's been a long time since I walked into a hotel and was nervous to touch anything. My room felt like it had NEVER been deep cleaned, it even had a bandaid on the bathroom wall...I put towels on the floor so I didn't have to walk on the carpet. I can't believe Hilton is ok with their name on this property.