Unit 116,Custard Factory,Hawaii
4 (56)
Reviews
Holiday was OK but not brilliant at the beginning. Holiday Inn room wasn't exactly an accessible room. Toilet was too low and there were no grab rails around the toilet and no grab rails in the wet room shower area. Shower chair/commode only just about fitted in the shower area. When in a wheelchair unable to reach the hangers in the wardrobe. Also large mobility scooter that was ordered way in advance was not available on the first day so missed the day out at Bournmouth and the sealife centre. Just sat around the hotel all the first day. From Wednesday onwards everything else went OK. The mobility scooter was sorted and I just had to manage with the hotel room. Care team were excellent.
I did the highlands of Scotland experience with Limitless on my own. I was so frightened but was immediately put at ease when I got to my pick up point. The entire holiday was fantastic and I didn’t feel I couldn’t manage once. There was a small hiccup with my room but was very quickly sorted out by the team leader Megan. For anyone thinking these holidays are expensive, I can assure you that you get your moneys worth. The care is exceptional and the excursions are worry free and wonderful. I will be booking again ASAP. Thank you Limitless for giving me a freedom I didn’t think I’d ever have.
Used Limitless for my sisters’ first holiday out of the UK in 5 years. Couldn’t rate the company any higher. They were so attentive to her needs from start to finish and recognised her anxiety of travelling. Would highly recommend and book again for certain. Thanks Limitless!
Tried to book a disabled-friendly holiday, reps were friendly on the phone but just a couple of days later had to cancel as pick up point provided wasn't accessible for me and my disabled Husband who is a wheelchair user for whom I'm carer for. We were asked to pay £499 as deposit to which we did but considering booking was all done within a couple of days didn't receive any refund at all. And yet this is a firm specialising in holidays for disabled people that also doesn't provide any sort of insurance. I feel utterly embarrassed, bereft and upset losing a lot of money more so for my Husband but will never make this mistake again so lesson learned! UPDATE 18/02/23 Having a response from Limitless Travel to my review I now feel it important to add this update. I explained to the representative of Limitless Travel that getting to pick-up point was going to be difficult for us having no transport and what was initially explained a taxi might be able to get booked for us but later that decision was reviewed and then refused I said we couldn't afford to pay expensive taxi fare that would've incurred and being on a low fixed income I enquired about insurance to which I was told they don't include insurance. I asked about a refund even any partial refund to which again answer was no. After I placed my original review I received a call from a representative of Limitless Travel asking me (my disabled Husband was a witness to this conversation as it was on loud speaker) a review to a possibility of a refund could happen IF I would delete my review and change it to a 5 star rating! My reply to the representative was "This is now taking a sinister turn and sounds like blackmail to me so no I can't in good conscience tell a lie about something we didn't get!" She then became very abrupt with me after my reply and said I'll get a call back which also didn't happen. A further twist in this tale I still received advertising emails and texts from an "Angus" on behalf of Limitless Travel about holidays, obviously I've had to block these and classed as spam emails and texts. So still 1 star (1 too many) and tell "Angus" to stop. And yet still get emails from this lot but now goes straight to spam then bin where they belong!
I had a fantastic holiday with Limitless Travel in Morocco, in November this year. We visited many good places like Marrakesh, the Atlas Mountains and even went in Buggies and on Quad bikes in the desert. The tour was really well organised and tailored to the needs of a variety of people with disabilities. The staff on the tour (Dani and Marie) were friendly and always helpful when they were needed. I was able to book to have a person to push my wheelchair throughout the holiday but I like the wide diversity of assistance that Limitless Travel provide for people in such an unobtrusive way. I would recommend Limitless Travel for people with disabilities who want to travel on their own or with friends and family.