5700 Caton Farm Rd,Plainfield,Illinois
4 (87)
Reviews
Used this service for our wedding and it was amazing. They called me the day before to confirm details since they were fully booked with Taylor Swift being in town the same weekend. Everything went smoothly, no issues and it helped our guests get to the hotel safely.
I had a horrible experience when renting from this company old vans, rude driver highly not recommended!!!! Yes I did use the service in July of this year no charger ports at all throughout the van we had 13 ppl and had to plug one phone up at a time in the front by driver Vans are old Like I said! Definitely right company me or anybody in the group I was with will never use this company again!
Very sketchy company! Take the time to read the low reviews guys. Everyone says the same thing, they were treated rudely and their CONFIRMED reservation information isn’t followed. Also, keep an eye out for what they truly try to charge you because the confirmation screen when booking online is completely false. For my experience, I booked a round trip airport shuttle service online and received a confirmation email with pricing. I then later received a 2nd email where they revised my reservation and increased my price. All they put in the notes was "Revised.” Absolutely no explanation as to why they revised it and increased the price I was quoted on checkout after entering my credit card information and receiving my confirmation on their website. I emailed them asking why the pricing changed and had not received an email back 2 days later. So I then called to ask for clarification. When the guy answered, he knew exactly what reservation I was referring to “the one for morris” so clearly he had seen my email request but had ignored it for days and not responded. He then explained that pricing didn't matter for what car I booked, only that I was in their "Zone 3" the price was going to be higher, no matter the car. This made no sense since their online booking requires you to enter your pickup and drop-off location, which I did with no errors, and it pulls up an exact address when you type it all in. If it is giving you a price quote based on the address you type in, it should be seeing what zone you are actually in when you book the reservation… Guess not! Essentially the reservation upon checkout and the confirmation that you get is meaningless because they will just change the pricing on you. Thankfully I checked for the 2nd email and then wasted my time to follow up or this would have just been another headache to deal with during my travels, when I would have already been traveling with them and they would have just charged my credit card more. It’s also worth nothing that hey have poor customer service! When I contacted via the phone, he continued to talk to me like I didn't understand distance or zones when I only wanted to understand why it wouldn't make the cost go down if I switched my reservation to a 2-person car rather than a 6-person SUV that I had originally booked.
Great on time service used this company for my daughter special day of getting married and everything was excellent especially for navigating downtown Chicago . Thanks again stop and go
I would definitely use Stop and Go again.We used them to take 8 people to and from the airport. From the beginning to the end they communicate with everything in a timely fashion. Both of my drivers on time very polite and good drivers. Had snow on the way home and never was nervous about the ride after a long day traveling..