104 Church Ln,Pikesville,Illinois
4 (4)
Reviews
Miesha is incredible. Not only has she taken great care of everything, but also she is lovely to speak. She was also kind and friendly. All of the staff was great – they were helpful. I will highly recommended Whole family Healing Group!
Whole Family Healing Group offers great services for families. They are extremely warm and welcoming, which creates a level of comfort from the beginning of working with them. Highly recommend.
I realize Covid 19 has changed the way things are done however I feel the way I was disregarded at this facility was unprofessional and uncaring. At first things started out good in spite of having to do intake through email however I was really looking forward to getting help. Out of four scheduled appointments I had trouble logging on to their portal for the first two appts. My third appointment my therapist did not show up at all with NO phone call or text as to what happened. I reached out to the intake coordinator to find out what happened and she stated she would contact her, an hour and a half after waiting for a response from my therapist I gave up on that appt, contacted her the intake coordinator that I was going to bed gn. I was informed that she called me which never happened because I was front and center for every appt because I know I needed this help I was desperately reaching out for. My 4th appt was cancelled and hour before scheduled time. I was not checked on or offered other options for help if the therapist was not going to be available. My emails and text after that incident was responded with lack of care and poor time management. In the beginning whenever their was trouble their response was quick. It took a long time to make a decision that I needed help with my emotional well being. When I finally made a decision to tell them to discharge me because it had become more stressful and discouraging to get the help I needed from WFHG, they quickly responded in a nutshell with I'm sorry: ok; we will investigate and contact you when your discharge is complete. I felt disheartened and alone in my fight to be well. Now I've become reluctant to reach out for help because my energy level was already low because of anxiety and depression that am suffering with that I don't have the energy to start all over with this new age process of lack luster, uncaring way of how things was handled. I hope the Whole Family Healing Group does better in the future for their future clients. You never know what your clients are going through week to week when trying to reach out for help however in your case the WFHG knew because I had spoken with the therapist and I will not mention her name because I really had warmed up to her and was praying that she would be someone that would help me get through my times of trouble and hopefully this is a learning lesson for all of us.
Great service!!! they have the best therapists in town + they have translations services..se Habla español ❤