15150 Montanus Dr,Culpeper,Illinois
4 (1045)
Reviews
Vary poorly ran store. Ordered a door and told them I would be in the next day to pick it up. Was told they would have it pulled and ready. Showed up the next day, door wasn't pulled and waited almost an hr for them to pull it. Then asked what was going on and was told they were still trying to find it. I had to things to do so told them I would be back later. Showed up a couple days later to get the door waited for a little over 30 mins to be told they have the door in stock but it couldn't be found in the store... asked if I wanted to order another door or just get a refund. Heading to home depot for round 2
I cannot believe how rude some of these associates are. I returned some lumber the other day and I walked in the door with the lumber on my cart in the “pro” section. And one of the employees didn’t see me come in. He turned around and the first thing he said to me was, “Where do you think you’re going with all that lumber?” His tone came across to me like he thought I was stealing it. I said it was a return. He said I could leave it there and another lady started processing the return. Then the same associate that had asked what I was doing with the lumber says to me, “you can go ahead and put the lumber back after your through with the return.” I didn’t respond. Sure, I’ve had bad customer service experiences before… I’ve worked retail before. I understand how difficult it can be to work in a role like that. I, however, have never been treated that badly at any retail establishment and would have never thought to treat another person like that, especially a customer, back when I worked retail in high school. If I could leave zero stars, I would.
Always fun going into Lowes with my dad but recently saw the beautiful plants they have and got this shot of a flower !
I got laughed at for asking a simple kind question. I asked if there was a human cashier and got laughed at and felt like they were disgusted for being asked that. The nice lady at the returns desk helped me and returned the items I had. She was very understanding and professional at her job. I won't be back not all the employees are like that. There are great ones that really take care in what they do
Worst service ever... I suggest you go by everything off of Amazon or even go to Home Depot at this point it'll be worth the drive. trying to buy a $299 tool and no one can come over and help. Go over to the contractor desk and they called for assistance. 10 min later, no one showed so went back to the kid at the contractor desk and we were told "oh well, what do you want me to do. " went to customer service and it was like gee..I'm so sorry that shouldn't happen and then walk off when I asked for someone in charge. The only nice person in this whole store was Tom. He works over in the chemical section for weed control etc. everybody else is rude and clueless. Amazon or drive to Warrenton to Home Depot.