1300 Envoy Cir #1303,Louisville,Kentucky
4 (58)
Reviews
To start I’ve noticed for every poor review “you” mention that you don’t see the name in your scheduling book and that maybe they’ve mixed up which salon they’re reviewing. I believe this issue is due to no scheduling book as I had to wait over 90 minutes before my hair appointment last week - I was sat at the dryer after my wash to distract me as if I wouldn’t see that someone else was still being braided. Not only was my time disrespected but I asked for a specific color multiple times to see if it was available so the hair could be prepared and I was rudely sent in their dirty and chaotic hair storage room to find the color myself while being yelled at that a color I was unsure about was it. Treating me as if my $180 was nothing - speaking of the last two times I visited I was charge an additional $20 when leaving for various last minute charges. I now know this bait and switch with prices is her business model. There is always something being included and then not so be warned to take an additional $20-$40. My braider made my hair so tight I was in pain for 4 days and I’ve had my hair done for years and I’m not tender headed - she refused to speak with me and at the end dumped my hair in hot water and let it splash on my back before using the foam aggressively fast only to then grab her purse and book it out of the salon - clearly she was in a rush. I’ve never dealt with more unprofessional disrespect - be warned that Hair City is Scam City. The cleanliness of the shop has declined and so has their customer service. I won’t be returning. Lastly I received a harassing call from the salon after posting this review.
Love, love, love my daughter’s hair! Emo did an amazing job. Very neat work and quick. My daughter loves her hair too. She said it looks just as tight as when I braid her hair, “but it didn’t hurt,” lol. We will definitely be back. Fatou has a comfortable & nice shop… great job.
I have been going here for about a year now and absolutely recommend them. For neat, quick, lasting, protective hair styles this is the place!
I took my daughter to Hair city to get box braids and it was one of the best decisions I made! Everyone was super nice and so helpful! We loved the box braids! This will be our new salon! Would highly recommend their salon to anyone! 10 out of 10!
Pretty satisfied with my hair service, but I did not like how my hair was handled when she was combing it out I felt that she was too rough. Also I was told that my hair would cost $30 but when my hair was finished she charged me $50 for two braids and I didn’t add any hair. She also told me that if i wanted to add hair it would be 50, I did not add any hair all I got was a wash and two braids on my real hair.