291 Alfred Rd suite 3,Biddeford,Maine
3 (52)
Reviews
I wish I could give this company zero stars. Both drivers that picked us up were so mean to us. For the amount of money spent for a 10 minute ride you’d think a smile would be included. In fact, our first driver didn’t even seem sober and kept talking about where he was going to go get drunk after dropping us off. The driver that picked us up on the way back was yelling at me that I gave him the wrong address. I’m not sure how I could have given him to wrong address but then he just magically found the right one. When booking the ride I just put the reverse in the website for pickup. If you want any kind of decent customer service at all, I would look elsewhere. I was embarrassed in front of my friends that I set up this ride. I am not one to leave bad reviews, but this is an extreme exception.
HI5 LLC company was absolutely beyond expectations. We used the service for our wedding, the driver was very nice and friendly, as well as completely professional. The cars were clean and in great shape, and the driver was even a bit early which was excellent! I recommend this HI5 LLC company 100% as they were very accommodating and did not lock us into a 4-hour minimum wedding rate like many of the other companies. They worked within our budget and were able to provide everything we were looking for at the right price! Thanks to HI5 LLC.
I was debating between using other local cab services and chanced on the HI5 LLC company. I am so happy to have chosen the right car service for my trip to the airport. The driver arrived 15 minutes from our appointed 7:30, the car was spotless, he was wearing a mask, courteous, efficient, and a fantastic safe driver. The dispatcher who answered my call to book is friendly, accommodating, and welcoming and seems to treat each client like they were the only ones knowing full well how countless people use them for their top-quality service. Whenever I travel next time and beyond I will call and book with HI5 LLC.
I hesitate to write a negative review for a business unless something truly horrible happened - this is pretty much as bad as it gets. My wife and I booked all of our cars for our wedding through Hi5 LLC several weeks in advance and all were cancelled day of because the owner was "tired". I had booked a car to take me to the wedding venue day of. At midnight the night before our wedding, I received a text stating my ride had been cancelled and at the same time another confirmation email that my car would arrive on time tomorrow. I tried to contact Hi5 LLC by responding to the text and the email and heard nothing. I called again before my ride was scheduled to arrive the next day and the person who runs Hi5 LLC said he ran out of cars. He was extremely rude and when I asked if there was anything he could do because it was my wedding day, he said in so many words that I was on my own. Then he cancelled all the cars to bring the bridesmaids and my wife to the wedding venue several hours later. They only found out because he never showed. When they called, he told them he was too tired to drive them and offered no back-up plan for them. Then he cancelled the car we had scheduled to bring us home from the after-party. Not only did he cancel every ride we had preemptively booked with no warning, he also cancelled them piecemeal so we weren't able to realize what was happening until it was too late. Another driver that has previously worked with Hi5 LLC took pity on us and covered 2/3 of these rides. I can't express how frustrating and disappointing it was to basically get ghosted by the service we hired to bring us to and from what was the most important day of our lives. It sounds like sometimes they show but often they don't. Typically you want something a little more reliable from a car service.
I love HI5 LLC! The drivers are insanely friendly and knowledgeable, the fares honestly are cheaper than other cabs and you get to ride in a Tesla which is less impactful on the environment! The cars are super clean and comfortable. My driver was awesome! He answered all my questions and provided a great experience showcasing the car and telling me about the company. You can request to listen to any song or type of music you want. I can't say enough good things about this company and 100% I'd recommend it.