None,None,Maryland
4 (9)
Reviews
I began counseling at ThriveWell when I was an undergraduate students and in the most depressive stage of my life. I had a fantastic counselor but there were definitely flaws with the online portal. It previously had a feature where it would show you your balance when you logged in, and eventually that feature went away, leading me to believe I had no balances to take care of. Being that I was still on my moms insurance, and she had changed jobs, our insurance wasn't covering me sessions, so I had accumulated a large balance because I would have had to pay out of pocket! I had no idea since It did not reflect when Logging into the portal. Once I realized and reached out to Ms. Edwards and her team via e-mail, explaining that it of course was not my intention to have not taken care of this sooner, I was met with ill remarks about my anxiety and passive aggression. She then cancelled all of my future appointments until my balance was handled, which makes sense, but what put me off was her reaction and comments towards me. I felt that was extremely inappropriate and unprofessional, and does not reflect the attitude of someone who should work in health care. I tried calling the office for 2 months straight afterwards with no answer. Months later when I did get a response I told the woman on the phone that I had been trying to get in contact with them for a long time and she allegedly had no idea what I was talking about. The only good thing about the office was the therapist that I had, who no longer works here.
This practice has been a blessing. I feel better, a plan that's best for me was developed, and my humanity is welcomed. If I need to change appointments or having a crisis I am able to speak directly with my therapist. Thriving Well has helped me heal myself and my relationships with talk therapy and tools to help me succeed!
For years I have been interested in counseling sessions to discuss some past experiences; however the standard sessions intimidate me. I wanted something different to help me get out of my own head. After surfing the web I was drawn to Thriving Well because they offer a holistic approach to counseling and virtual sessions. My first session with Ms. Latoya was outstanding! In full transparency I explained my anxiety with counseling sessions and Latoya took time to explain her services. She is highly educated and has a spirit that erased all my worries. Thriving Well Holistic Solutions is now part of my weekly routine and I could not have made a better decision. I have really enjoyed the counseling sessions, Reiki Healing, and Chakra sound bath sessions. The services have blown my mind and I feel I am getting back to the best version of me.