1110 Elden St STE 101,Herndon,Maryland
4 (367)
Reviews
I reached out to this shop about a month in advance of my appointment. I let Leena (owner?) know I had come off a bad experience and was looking to try a new shop for braids. I asked a lot of questions ahead of time to confirm pricing, if I'd need to bring hair, and confirm my appointment time. She only answered the pricing and appointment timing questions. On the day of my appointment, I arrive at our scheduled time of 9am. When I walk into the salon, no one was there. I waited for about 5 minutes before sending a text to Leena at the same number I made the appt. I got a response at 9:10 stating that the shop wasn't open and that my appointment was never confirmed. She also inquired whether I had paid my deposit after which I explained I was never requested to pay a deposit. She asks me to come back at 10:30 when the braider would be available. I come back at 10:30 and the woman who opened the store thought it was weird I was there at 10:30 since there was no braider. I guess she made a phone call to find out where the braider was and turns out the braider was on her way. When the braider arrives around 10:40/45, she then asks me if I brought the hair. I told her I was not informed I would need to bring my own hair, even after I had asked to confirm. I go down the street and buy the hair the braider requested I purchase. It's now a little after 11am and I am finally seated to begin my braids. It takes about 2-3 hours and when I'm finished, the braider turns me around to check out the end results. I asked for bohemian, waist length box braids. The braids were definitely waist length, but the curled pieces stopped about halfway down my head. I asked her if she could fix them and she crocheted in more curly pieces of hair, but because the pieces weren't long enough, I had layers of curls starting and stopping all the way down my braids. I finally gave up asking her to fix them and decided I'd just take out the curly pieces when I got home and rock the box braids alone but unfortunately, the front section of parts was so badly done, I couldn't even leave those in. Leena took $50 off the final price given the fiasco with scheduling, but I find it hard to believe she saw the finished product and was proud of that work walking out of her salon. I texted her again when I got home after I took out the braids, in an effort to talk to her about my experience and come to a resolution together. I left the shop kind of mad and did not want to speak with her live while my emotions were running high. She told me she'd call at 7pm, then texted at 11pm stating the store was busy and she could call me then or the next day. I opted for the next day given the hour and she agreed. It has been a full week and I've still not received a call. I was hoping we could have worked something out given the poor communication and poor service, but here I am writing this review instead. I would not recommend this salon. Leena was there when the braider first turned me around to review the final product when the curls only went half way down my head and said nothing. You can also see in the pictures that the ends aren't sealed. They began unraveling as soon as I got to my car. The quality of work was poor, the customer service was even worse, and the price for the braids in my opinion is steep specially when your customer is paying for their own hair AND washing/blow drying ahead of the service. I wish the business luck but I will definitely not be back.
Reina did my highlights tonight and they came out gorgeous, exactly what I asked for!:) definitely left a happy customer and will be coming back for future visits!
Just got my daughter’s hair done with box braids by Ms. Eva. She did a fantastic job! She was also really quick!! I’ve been here before and got a root touch up and hair trim with Janaya, who was also awesome! I’m happy to have found a place for both my daughter and I!
I was able to sit in a chair as soon as I arrived which is everything to me because I work long days. My stylist was Eva and she twisted and styled my locks, which are very long, in 2 hours!!! I must add she did an amazing job. 5 star service!
This was my first time coming and I had a wonderful experience. The owner and staff were very welcoming. I love my hair and I will be definitely coming back.