3930 Pender Dr STE 350,Fairfax,Maryland
3 (88)
Reviews
I don't want to write a long explanation of why this office is beyond mismanaged, but I would advise against going here. In a nutshell, the office manager (Dee) is completely incompetent and in turn the staff is untrained. They are ignorant in insurance matters, billing and basic common decency. I had four hour long testing scheduled without being informed that my out-of-pocket costs could anticipatedly be very high. I understand that insurance doesn't always cover extended testing, but the office sees these situations on a daily basis and should have advised me of what to expect. Dee knew very well that she had dropped the ball on the entire testing situation (even accepted blame) but refused to offer a reasonable solution. I am now responsible for $545...and I haven't even received the results of the testing yet! This would not be acceptable in any other business. Its disappointing that a place where people go to relieve their mental anguish is focused more on money gouging than alleviating patient suffering. *Spare me the routine methodical response of "send us an email to further assist". I already asked for assistance and was offered nothing suitable.
This review is specifically for Nurse Practitioner Camtran (Cammy) Huynh. I saw Cammy for several months for medication management. I found her very caring and responsive and I highly recommend her. We met virtually and it was easy to schedule follow-up appointments. There were never any issues with billing or with my insurance. I used BCBS.
Terrible place; the doctor and the office. The office sent me an email with forms to fill out, then not even a minute later called me saying that they needed me to fill out prior to my appointment (2 away) or else I face cancellation and a charge. It was not enough time to have prior med records sent for any confirmation for treatment, which was brought up during my initial appointment with Jaaska Cather. I went in to get a refill of meds that I had been without for 3 months due to losing my job and insurance. I explained in much detail about WHY I needed my med, the other meds I took for anxiety and a desire to possibly move away from my current prescribed med as I felt it wasnt as helpful vs others I had previously taken, but the side affects I felt with previous meds I did take in the past. I tried being as detailed as I could since they couldn't pull my records and so my level of treatment would be taken serious and to not lose time as I had been running out, or had run out, of meds I was taking. Doctor told me she thought I was bipolar and referred to the survey I had filled out and a few things I marked. I told her I absolutely was not, and most of what she explained why she thought I was bipolar was just normal behavior that is typical of the ACTUAL condition I ACTUALLY have and was DIAGNOSED WITH SINCE A CHILD. She said she couldn't give me the med I really needed and instead wanted to up the dosage of the meds I had already talked about in length I wanted to switch off of (as if I hadn't just explained why they weren't working and that I wanted to seek another option). I realized she really didn't listen to anything I actually said, and while yes was probably a lot and in detail, and instead seemed to just go off this one-dimension patient survey that actually DOES NOT explain what I just did. I panicked when I realized she wasn't going to give me a med that actually helps me be functional (and is the prime reason I went) and solves a majority of issues that the are present when I am not on it at all. I tried to make my case as to why it is critical that I am on it and do need it, but used the fact that I was flustered and panicked to say she just wasn't going to prescribe me anything now. SERIOUSLY? ANY doctor that just disregards anything you are talking about and ignores your concerns is just not a good doctor at all. It was a waste of time and money (which is another reason to steer clear as their policies for being late, no real cancellations, etc. is so stringent) and the care provider overall seemed honestly like a hack. terrible experience. (edit: she was not a doctor, she was a nurse practitioner) tldr; ̶d̶o̶c̶t̶o̶r̶ nurse practitioner did not listen and wasted my time
Beware Tricare Users. In september 2020 I was referred to NeuroPsych by tricare and I had no issues. Recently at the start of this year I went back to them under tricare select instead of tricare prime because they had a good service. I specifically asked NeuroPsych if they were In Network of tricare, they lied and told me "yes we are in network", well I called tricare only to find out that I'm paying too much each visit because they are out of network certified instead of in like NeuroPsych said. To add the cherry to the top, for some reason, NeuroPsych has been billing United Concordia which we do not have which tricare explained was very odd because it is for active duty members and their family. We have been on Aetna since Jan 1 2020. NeuroPsychs Billing department is also poor as they do not listen to their customers on what the issue is, but continue to persist they are in the right. I will seek psychiatry else where even if it takes months
TL/DR: Find another office to help you with your mental healthcare. The only people who actually care about you are the doctors and PAs who assist them. Front office staff is not fully informed about procedures, and the insurance coordinator, Daniella, will talk over you when you try to ask questions. The only saving grace here is Cammy, who has assisted me with everything.