9070 Devlin Rd Suite 120,Bristow,Maryland
4 (384)
Reviews
I’m very anxious about going to the dentist. The staff at Neal Dental Care make every visit as comfortable as possible. I appreciate always being asked if I’m doing okay during any procedure. Knowing the staff genuinely cares about my comfort makes a real difference.
My husband went to Neal Dental for full dentures. It took over a year to complete the process. During, each time he went in, he was charged prior to services. Once the EOBs started coming in from insurance, I determined they had overcharged him out of pocket by thousands of dollars above what our insurance determined was our responsibility. I brought this to their attention but not before a $2900 payment was made in April. They delayed filing in order to delay discovery so they could continue to take money 'based on estimates' rather than their contract with our carrier. That put the amount they owed us at over $5,000. Just last week, 4 months after beginning the fight for our refund, we were issued the final payment. I had to resort to request our insurance audit the account. I feel fortunate that we were successful without court intervention. I spent 2 hours on my birthday in the office with the billing person, the office manager and the dentist (3 against 1) trying to argue about having to repay us the thousands of dollars they had overcharged, trying to play a shell game with me, trying to blame the problem on insurance, trying to tell me I didn't understand the way insurance worked. I'm 64 years old and raised 3 kids. I know how insurance works. I also know how opportunists work. I left with just over half what was owed that day, the excuse that the April claim was still being processed. And it was because it took them until August to correctly submit it. I asked if someone was embezzling funds, if the business was in financial trouble, and how many other patients they did this to, seeking their reason for trying to deny the refund. I believe only because of my persistence, and the audit by our insurance carrier, I was successful. I'm submitting this review for the purpose of letting others know how they do business and that prior patients may want to request and audit from their insurance carrier. All is now well. My husband has teeth, our refund has cleared the bank account, and I hope Neal Dental changes their billing practices, as well as learned that though there's a sucker born every minute, I'm not one of them.
I’ve had two cleanings from this practice, and I feel that they were two too many. My first visit ended with a 20-minute sales pitch on a $1300 “treatment plan.” My second visit was even more unpleasant. While going over my medical history, the hygienist didn’t know the difference between type 1 and type 2 diabetes. This became evident after she asked a pair of very silly questions regarding my medications. Then she started cleaning my teeth, and showed no empathy whenever I indicated she was hurting me. She even told me to hold still for another five seconds. The Dr. Stubblefield did the final exam, and proceeded to try selling me on a $1000 “treatment plan.” I was then led to a consultation room where a finance person continued the hard sell, adding that the plan was probably going to cost more than $1200. 25 minutes later, and without my consent, she tried to schedule an appointment to begin treatment. I told her to stop what she was doing and left the office. I will not be back, and neither will my family.
I see I’m not the only one who felt being upsell for things that I didn’t need. I made an appointment about 4 or 5 weeks out and gave them my insurance info on the website. When I got there, I was told that they don’t accept my insurance because they are out of network and I have to pay 40% and insurance will pay 60%. Like they couldn’t tell me that before my appointment?! Figured I’m already there, so might as well get the check up. After the check up, they wanted to charge almost $1000 for only half of my mouth deep cleaning. I told them that is extremely high and I was done with them. As I was leaving by the front desk, I asked the person who was I charge of making deals and offers, if I owe anything and she said no this visit is comped and that was it. But today I got a notification that I owe them about $220 after being told it is comped! Btw, I went to a different dentist with pretty much same bells and whistles like this place for a second opinion and I didn’t need a deep cleaning! Plus their rates for deep cleaning and other services were way lower that this place. I recommend if you have the time get a 2nd opinion from a different practice.
From the front desk up to the Dr. I always have a pleasant experience at Neal Dental Care. I trust them to take care of my whole family of five and we all have the same great opinion