4231 Columbia Pike #100,Arlington,Maryland
4 (243)
Reviews
Will preface this message by saying I was not asked to leave a review but felt they really deserved one. I am new to the area and after reading the reviews for the optometrist side of Eye Smile, I decided to give them a try, and let me say, they did not disappoint! I have had eye issues since I was young so I have visited many optometrist offices but Eye Smile is now one of the best that I've been to! Dr.Keith James and team made me feel comfortable, heard, and cared for. Everyone in the office took time to listen to my concerns, thoroughly explain and do the exam procedures, and talk me through all the next steps. They were flexible when I needed to reschedule and patient when I was indecisive about frames, haha. Even offered styling advice when I asked :). They were also always up front about what my insurance did and did not cover and the cost I would incur and the different options I had. It's an amazing feeling when, on your first try, you find people who can be part of your new health team after you have moved to a new place and I am grateful to have found that at Eye Smile :).
I was very happy with my visit. The care given me was excellent. Dr. Moreau is amazing! She cleaned my teeth very thoroughly and I left feeling fresh in my mouth. She showed a sense of humor and best interest in her pts. I think I have finally found my go to dentist for my dental care.
Eye Smile was most definitely a professional and awesome experience. I’m a young man and Dr. Moreau is the first dentist that I picked myself without the help of my parents and she gave me a great cleaning and filling and it was an amazing experience overall! I wanted a dentist who not only knew what they were doing but also looked like me and that’s exactly what I received. Highly recommend, and I’ll see you again in 6 months! 😁🙏🏾
The clinical services are great, but my daughter's glasses payment included extras that were not delivered. I asked twice about the price and then nothing seemed as planned. Be careful, do not trust the estimates. I have been trying to get clarification but as the worker who attended me is not there, no one is able to provide a response. Besides, the male worker in the optical area lacked customer service skills, was really harsh and rude, and didn't allow me to speak as He talked over me in the two phone interactions I had with this individual. Really bad service, I regret I already chose this practice. I am really frustrated with the service. I look forward to an email answer from management and not a public explanation of this situation. Finally, quote in another place before or definitely go to another practice. The Dr needs to find knowledgeable and accountable staff.
Loved my Experience at Eye Smile Dental Care today. Staff super friendly, answered all questions and doubts. It has a lot of technology that helps to see better what they see while they explain it, and they take the time to show you in detail what’s happening. I’m definitely recommending this Dentist office to people I know. Thank you Team! See soon for my next appointment.