1000 River Pl Dr,Detroit,None
2 (1276)
Reviews
I was there 5-6 years ago to take the family to a Red Wings game before the demo of Joe Louis Arena. The room had bad plumbing, no air conditioning, garbage mattresses, and one set of towels. It was clearly located in a ghetto area even back then with non-existent police protection. Far worse today.
Friendly staff, clean rooms, loved being on the river, felt safe as they lock the main door at night, lit parking lot, 11:00 checkout is wonderful! Wished the pool had been open though.. & there wasn't a fridge or microwave in the room & we stayed all weekend, would have been nice to have a fridge for leftovers or for milk, since they didn't offer breakfast. Otherwise we would definitely stay there again & recommend to friends.🙂
First off I want to say that front desk was very helpful with all of the issues that came up with our one night stay at possibly the cheapest (in the worst way) hotel. Some of the issues are because of a ton of late bookings that came up due to a show playing at the Masonic temple that night. Staff was doing the best they could to keep up. And did take a good amount off our bill at the end. But that is where the good stops. I have a feeling you would get charged x amount if you left the bed unmade upon checkout if they could get away with it! After we finally got checked in and went to the room, the room has no towels, no remote (minor inconvenience) the lock did not lock and the shower is the most confusing thing ever. The shower is a game of matching two turn handles to get hot or hotter and then not turning off. Still have zero idea how to do this. We left before it got fixed . Had to go on a hunt around the room for soap. Found some in the closet. The phone in the bathroom does not work. No clock. Overall just not a place that was kept up with. Severely lacking in most modern amenities. For the price and the location i was hoping for better.
I've given management plenty of time to respond but no luck. Calls weren't going through and when it did it would hit a full voice mail. No response to any emails or through their contact us option on their website. I was double charged and trying to resolve with them but eventually had to go through my bank to get it reversed. As for the actual stay. Initially we were told to follow to our room since they couldn't make the room card at that time, which is fine. But we walked into a room that already had guests. I booked a room with two beds and was given a room with one bed and a pull out sofa, that had no sheets and definitely aged. This room was not properly cleaned as it was wiped down in a hurry just before putting us in the room. I was then told that I would receive a partial refund for the issues and getting downsized without any notice but ended up with a double charged.
The parking lot was chained off for the entire stay there. The phone number listed is to a CELL PHONE. Waited over 40 mins for booking. The hotel was completely locked and closed until 4p SHARP. Read between the lines on their website. It’s says “check out 11a SHARP” how hospitable does that sound???? They act is if they run a tight ship. When really they should apply that energy to renovations, housekeeping, customer service and technology…. Room smelled like mildew, old dirty furniture, dust, dirt, and grime. Terrible hotel accommodations, just shameful how their pictures make they place look luxurious, only to find out they cut corners at every turn… checkout was at 11a. I received 2 phone calls, and a knock at the door with a reminder note Slid under the door about late check out fees between 10:30 and 10:50a Rude and ghetto. So glad to check out, go home and take a shower. It was like paying for someone to treat you badly, in a dirty place.