8425 Firestone Blvd,Downey,California
4 (2565)
Reviews
11:30 at night. Our Room over a Mexican birthday party blasting music in the conference rooms. How are we suppose to sleep? Drunk teenagers screaming and running around through out the hotel floors. 3 police officers arresting people in the lobby. Seriously Hilton? Is this a Hotel or a Dance club? As a Hilton honors member this has been the worse stay at any Hilton location. Definitely not worth the wasted Honors points at this location. Management doesn't care.
I booked this hotel before reading the reviews. I had super anxiety arriving to this location. I was pleasantly surprised. I have seen tons of reviews about one employee in particular here by the name of GLORIA, this just so happened to be the person that helped me out. She is WONDERFUL, you do not find customer service like this these days. I am a district manager trust me I know. Hilton thank you for the pleasant stay, from Gloria to the housekeeping staff great team!
This hotel has a negative attitude/environment. They are misleading. No truth. You get better service at a motel 6. Service is horrible. Parking fee is for an unsecured parking lot. Pictures are misleading on their website. Hotel is falling apart. Way over priced for what you get in return. Rooms are small. Beds not comfortable. Just overall, save your money, and go to a holiday inn. The service is better. It looks and smells better. Hilton is not what it used to be… and Embassy Suites is a joke…
We reserved a premium room with two queen beds. When we got there they said they overbooked and could only give us a premium room with 1 king bed. Wouldn't work for our party of 4 so we chose a regular room with two queen beds. Guy checking us in could have been nicer about it. I love embassy suites hotels for the indoor pool and breakfasts, perfect for young families. But the breakfast at this specific location is below average. And they have a ticket system I haven't had to use before, just made the experience a bit cheap. The neighborhood looks okay. There are many restaurants in waking distance.
I booked this hotel for 1 night a month ago. We planned a girl trip and traveled from Vegas to LA 5 ladies hitting the highway to have a nice time, we arrive at the hotel and check in to room 229. Once we entered the room had a smell and it felt wet and very humid. I went down to the front desk and maintenance was sent, he advised he fixed the air and to give it a minute for it to cool down, we decided to site see and have dinner, once we returned the room wreaked of a very could odor like something was dead and it was extremely hot. I went back down stairs to the front desk and spoke with a young lady, she sent maintenance back up to the room, maintenance informed us they no one is able to stay in the room with the smell and the air not working, I went back downstairs and spoke to the front desk, which I then spoke with the manager who’s name was Destiny, she informed me she could give us a king size bed to take it or leave it, she then began humming a tune as I was explaining to her it was 1am and how will 5 ladies be able to sleep in one bed, she still was humming as I asked for the refund and number to corporate, I am a Hilton honors member and I book o my Hilton when traveling, I didn’t feel respected at that property and I refuse to book at a Hilton ever again, we eventually found a room at the courtyard Marriott which was very clean and the front desk were very nice in accommodating us on our stay.