2101 Mandalay Beach Rd,Oxnard,California
4 (2458)
Reviews
Room smells moldy Bedding a moisture and I had do redo my bed with dry sheets but it didn’t help a lot because mattress s moist es well. We had to sleep on multiple towels. A standard room has only an escalator/staircase view picture 5). So it’s more a view for the people coming out of the escalator looking in our room. It’s already dark but we have to keep the curtains always closed. Before they changed the name from embassy suites hotel to this one they had furniture with flair now it’s more cheap like feeling with a mix of different styles and year periods. Cleanliness of the hotel is comparable with motels. Dog fee per dog 175 dollar but it’s more money making than cleaning fee. And the staff does not let us feel as a customer who wants 3 day vacation. “The customer is always right” is in this hotel not applicable, even they offer us for the next day after a long discussion a garden view room for the next day. I lost my relaxation of my 3 day vacation. Two good thinks to say: super location I would wish they wouldn’t have chance the embassy suit hotel yo this one. And the bathroom has little nicer flair (but with cheap faucets)
I would not recommend this hotel to my worst enemy. We booked a garden suite to celebrate our anniversary. The room we were assigned was in the Golden Building (G) on the second floor. At first glance the room looked okay. But it was not okay. Not okay at all. They had installed an electric air freshener to attempt to mask the incredible smell of must and mold in the room. There was sand on the floor in the bathroom, fruit flies buzzing around the sink, and a gross gunk hanging from the faucet. The smell in the room was unbearable. We asked to be moved and we were put in the “I” building with absolutely no view and we were greeted with another musty smelling room. This hotel is disgusting. Our bags and all of our clothes smelled musty when we returned home from staying there for just one night. The restaurant was fine. We sent back the steak tartare because it tasted like iron and blood. They must have used a frozen piece of beef and let it thaw in it’s own blood. It was disgusting. I am very disappointed with this “3 star” hotel from Hilton. $60 resort fee and $35 per day parking. Beware. This place is an absolute rip off. I’ve stayed at nicer Days Inns than this.
It would’ve been great if the hotel handled my situation better. After everything I went through, they only offered to remove my resort fees which is basically nothing compared to what I paid for the room. It was over $400 a night for an oceanfront suite. And the air conditioning wasn’t even working. I called to have someone come and no one ever did. The vent was falling off. The floors felt like they had sand so they weren’t clean. I ordered room service and it was disgusting. It wasn’t good at all. For what you pay, and for this to be a Hilton hotel, it really needs to be in better shape. Security banged on my door and tried to put a guest in my room while I was eating and they basically told me to pack my stuff and leave, even though I was staying another night, so I had to go to the front desk and they moved me into a new room even though they could’ve put the guest in the new room I was checked into. Nothing made sense. I was very frustrated. I would never come back.
Overall we had a good stay. The hotel is right next to the beach and there are plenty of great restaurants nearby for dining. There's also a pretty neat park right next to the hotel. The kids really enjoyed the family bike cart from Henry's rentals. The rooms were clean, modern and spacious. The dining space is great for families. The beds were comfortable and they even use real feathered pillows. The pool and hot tub were spacious and clean. They also offer towels to dry off. The hotel is older but they did a lot of remodeling. The lobby is very beautiful. Our only complaint is that they fix their breakfast package because it is a confusing scam. When you purchase the breakfast package it states that "breakfast is included" but they don't mention that you only get a $25 credit per person and you have to order from their ox and ocean restaurant where the breakfast ranges from $19 and up. So you don't have enough to cover your $8 coffee. In addition to that, they charge you an automatic 18% gratuity even if you place a to-go order. That's not all, you also have to pay a tax on each meal. So for just two adults we were averaging $67 for breakfast. I don't drink coffee, so only my husband ordered coffee. Look at my attached photo where my husband ordered steak and eggs and our total came out to be $83! We talked to the staff about this and they actually honored the breakfast package for us and credited each meal. Hopefully they make changes for the future otherwise it's not worth buying the breakfast package. There's plenty of great cafes nearby for half the price. So if you're planning to get the breakfast package, I would suggest to call ahead and go over the details so that there's no surprises. Also beware of the hardened oil spots on the beach. They look like black shiny rocks but if you step in it, they will stick to you and stain your feet/shoes. We've never seen anything like it so it wasn't a fun time figuring out what it was. We were able to wash it off with soap and were extra careful on the beach for the remainder of the stay. I have included pictures so you will know what to look out for.
A very nice place to stay with kids. They have a great restaurant on the property. The room is clean and comfortable. One downside was that we asked for a blanket for our kids at 11 pm and had to wait 1.5 hours for it. I called them three times. Self-parking is $36, and valet parking is $40. They only have two chargers for electric cars, so we didn't have a chance to charge our car.