916 Dallas St,Houston,Texas
4 (1267)
Reviews
Nice hotel with large solo rooms. The pillow didn't fit my needs, I like a harder version but that is a personal reference. Wifi is not reliable. The location is great, a lot of restaurants and bars are in this area. The main street has a ton of homeless people but not as bad as LA or San Francisco.
We liked just about everything about this hotel. The valet parking was easy, check in was seamless, and the room was a great size/location. The only thing that sucked was the noise from either our neighbors or the electrical room. We couldn’t tell, but it happened all night into the morning. Finally crashed out in the AM, but definitely not ideal. The location was perfect for getting around downtown, though and other than being noisy, we liked the room.
Every time I stay in a Marriott in the US, it’s so disappointing! We got to the hotel at 12AM, valet parking couldn’t park our truck! The receptionist was no help at all, we had to drive around to find parking! This hotels needs to train their people better… For sure after this, I will never stay in a Marriott again!
Well, I came and stayed at your hotel from 8/16 - 8/20. I was visiting from out of town and heard the best place to stay was downtown area so due to my family member working for the company, I was able to reserve my rooms at a discounted rate due to the "sister/brother family discount". I arrived and the valet staff were amazing. They greeted me at the car door, grabbed my suitcases and rolled them inside to the lobby for me, all while asking how was my trip? I expressed that my trip was amazing and how my flight landed early leading me to arrive earlier than the check-in time. Once inside, Ben was at the front desk and I was introduced to him and the valet staff member explained and asked if it would be okay to check in earlier than the 4 pm hotel policy check-in time. Ben was amazing, greeted me and the valet staff with a smile and assured me that an earlier check-in would be no issue as their were rooms available. I just needed to use the guest computer and printer to print out my "discounted rate form" to allow the hotel to continue with my reservations. I was able to do this and upon returning to the front, Ben was now gone and another female was standing at other side of the front desk. I sat down and waited to be greeted but never did I receive any words or greetings from the female, whose name I later learned was Barbara Ruiz. I sat for about 5-10 minutes because I was waiting for Ben since she was there but had said not a single word to me until I said hello to her and asked if I could be assisted with checking in. She then replied, yes what do you need help with. I then explained and she expressed that she could help me check in. So we proceed, Barbara Ruiz was and still is the rudest front desk employee I have ever dealt with. I asked about my deposit amount and what it was for? She gave me different reasons, gave me a nasty attitude, showed HORRIBLE customer service and even stated "If you don't like what I am saying, you don't have to stay here, you can go somewhere else". OMG what a way to mess up a perfect greeting and destroy the great customer service just provided by others. She rolled her eyes, puffed up her chest, sighed so loudly all while I was at the front desk during the check in process. She had another male (short, Spanish male, glasses and black hair) right beside her during all of this and he just stood right beside her and responded via head nods, hands on his hips. Had I not been traveling alone, without a rental car, etc, I might have changed my hotel and to be honest, I may never come back. I loved everything else about the hotel and the staff but BARBARA RUIZ made it very clear that she sets the negative tone for a great company. If you don't own Marriott Barbara, why would you want them to lose out on money or customers? Why offer me to leave and stay at another hotel, while my card is in my hand to pay?? Instead, be prepared for any questions that a customer may ask and if you are unsure of the answer OR you don't feel like answering that question, allow someone else to do it. You have a lot of customer service to work on to catch up to the other staff, from the valet staff to the maintenance/cleaning staff. Great places need great employees to keep great customers.
This place just overall sucks. We haven’t even gone to bed yet on the first night. Stained carpet, stained and old furniture. Water damage in the drawers, smells musty/moldy. Ironing board broken, not enough towels. Outlets don’t hold plugs, poor lighting, not parking and parking in adjacent structures is expensive. Ice machine on our floor broken. The worst though is the a/c is pretty much non existent. No power, barely feel anything. If we hadn’t brought a desk fan we would be dying. It’s like 104 in Houston and as humid as all get out. I expect my hotel to be a respite and it’s anything but. Don’t stay here!