6530 S Cicero Ave,Bedford Park,Illinois
4 (1019)
Reviews
I don't get where the negative reviews are coming from, but we had a great stay at this hotel. Had a list minute flight change that ended up giving us two nights in Chicago, booked this hotel due to its proximity to Midway. Price was great, hotel shuttle back and forth was a breeze and the hotel and room were clean so you cant really ask for anything more than that. There are a couple of places to eat real close.
I booked a room on the Hilton app. Upon checking in, I was hit with an additional "hidden" parking fee. I guess that's common for the Chicago area, but this fee could have been at least been shown in the app so I knew about it. The room itself was nice other than the spare blanket had a small stain. Had a great view of Midway.
Unfortunately we stayed this past weekend and our experience was horrible. We stayed with 2 children for a tournament. We picked Hilton based on previous experiences being above average. Both days I attempted to take my 9 year old swimming and both days there was a group in the pool area blocking the doors. We paid for breakfast for our player and the breakfast was worse than any continental breakfast we’ve had. We paid $15-$16 ahead of time so he could eat early before games but ended up still having to take him somewhere else. The second day there were fights on our floor, again we were still blocked from the pool by other guests and when sitting outside the second night 11 police cars surrounded the building. People were removed (thankful for that) and arrested in front of our kids who were playing spike ball in the front courtyard. We had no idea if we were safe or not and had to attempt to shield our children the best we could. Both of our children were terrified to stay but unfortunately we were 4 hours from home. The staff consisted of one female (all I could see) who absolutely tried her best. After the police arrived the manager came and I could see she tried to comfort the staff member but there was nothing she could do. Hilton needs to do better. The priority should be keeping their staff and guests safe and it clearly seems process’ are not in place to do this. I would not recommend ever staying at this Hilton.
This is a very convenient location close to the airport. Service and staff are all very nice. The only reason that I would take 1 star away is that they could keep Gluten Free bread/muffin in their breakfast and be more inclusive of their clients with allergies. I get those at Marriott hotels (I have Celiac disease). We did not use the pool so can’t say anything about that.
The night staff, Josh, was rude, unprofessional, and made my children, and I was uncomfortable to be there. There was a maintenance man trying to fix my lock on my room door at midnight without any notice, which made us feel unsafe to even have a good night sleep. I wouldn't go back there to stay at all. However, the morning staff was pleasant and welcoming. Also, the staff that was serving breakfast was very kind, and the breakfast that was served was a variety.