320 N Senate Ave,Indianapolis,Indiana
4 (812)
Reviews
I went to this hotel 4 months ago for a nice getaway from home. The staff was amazing, They had to change our room Twice but I got a free voucher for something at the bistro. And I’m not mad the coffee was amazing. The breakfast they serve here is also amazing 5/5 :)
We recently stayed at the hotel for 4 nights and reserved two rooms. We were traveling as a family of 6 and therefore requested rooms next to each other--of which we called to reserve to assure this was possible. The two rooms were in fact not next to each other, rather quite a bit down the hall. In addition, we paid for two of the same room which included two queen beds and a sofa bed each. In actuality the rooms were completely different with only one of the rooms actually having the sofa bed and please note they are double beds, not queens. One of the rooms had the safety bar broken off. While the rooms smelled clean and bedding was clean, carpets were stained and we requested housekeeping when we reserved the rooms, the ROOMS WERE NEVER CLEANED OUR ENTIRE STAY. Despite me calling the front desk and specifically requesting it on the third day. I had to personally ask for towels, garbage bags to empty MY OWN trash, toilet paper and kleenex. Absolutely unbelievable. In addition, one of the rooms had a window that leaked SEVERELY during a storm resulting in a large amount of water and wet towels again left in the room due to no housekeeping. I would absolutely not stay at this hotel again and do not recommend.
As a Marriott member I booked a king room with a sofa bed, checking in I was told a group had booked a bunch of rooms and they could not give me a king. I was given a double queen room that was smaller than the best western hotel I stayed in the night before. Not enough room for my wife and I to put out our bathroom items. Not what I expected for a Marriott. How can they not know how many king rooms they have when reservations are made two weeks in advance. Also there was no recognition of being a member, not impressed!
Our room was well-worn and had a mildewed smell. We didn’t ask for a new room mostly b/c we had been driving all day and just wanted to settle in. Staff were all professional and friendly.
Great stay with my family. Location is close to all the fun stuff to do in Indianapolis. Minutes away from the zoo, childrens museum, stadium, etc. Rooms were clean and comfortable, pool was clean and fun.