3990 S Roosevelt Blvd,Key West,Florida
4 (2238)
Reviews
My husband and I booked this hotel for our wedding block which was a few weeks ago not knowing anything about the area. After researching hotels , beaches and restaurants we went with this one and I am so happy we did . We had a great experience, and would love to go back one day . Rooms were clean , pool was beautiful, food was delicious and it’s convenient to everything. The whole wedding party also loved our choice as well. Special shout out to Michelle who was extremely friendly ( and my mother highly adored her too !) and went out of her way to make sure our stay and wedding day went as smooth as possible. 😁 Also the process of reserving the block and any communication I had with Diana and Victoria was great because they were also very helpful and quickly responsive to any questions I had .
We went to Key West a few weeks ago with our family of 6. I loved how there was an option to use the shuttle and go to the shops. We used it a few times. The only thing I would suggest is that people with wheelchairs need to speak with the driver to help load on before. If you don’t, then people are going to rush on the shuttle and you won’t be able to get a seat. Our driver did end up seeing the issue and made it possible for us to get our child onto the shuttle and then enter in before others could. Overall, the rooms were clean and nice. The pool was beautiful and the breakfast was delicious. We will definitely come back when we visit Key West again.
I gave 5 stars because we had a great stay. Comfortable beds , coffee in the lobby in the morning, decent gym. Location is great for us because it’s about 1 mile away from the downtown huddle bustle so it’s quiet. The property also has many shade trees where you park so it keeps the car out of the direct sunlight, much cooler. However it is rough in some places around the edges. They could use a couple of all around maintenance / grounds keepers to keep things operational, working and looking good. Example the drains by the pool bath rooms needs cleaning out to relieve the puddles that form constantly in front of the entrance. All and all we had a great time.
This is a beautiful hotel! You could spend your whole vacation alone at the pool! The bartender was wonderful and knew us by name before we left. Loved that so much! The free cookies are delicious and the restaurant food is very good quality and yummy! The shuttle drivers were all so friendly and made you feel important. But be warned when you go to check in they charge you a couple hundred in hidden fee’s they don’t tell you about. I was also disappointed that housekeeping would come when you were gone and drop off towels, empty the trash and refill the toilet paper and take the tip, but they never made the beds. I felt like that was disappointing considering we spent a couple grand to stay here for a week. Also was disappointed the hot tub was never on and some nights when the pool was too cold we just wanted to spend time in the hot tub. We asked a worker one night if he would mind turning it on for us. He said he would be happy to. He never came back outside and we waited in the hot tub for about half an hour and he never turned it on.
My daughter & I stayed here the staff was pleasant! But everything else was not very good! I will not be back! We had to change rooms cause our ac wasn’t working! Rooms are not very clean and had a smell order! The pool water was very warm to refreshing witch should be on how hot it is there! Food is very expensive & not much to choose from on the menu! Our stay at this resort was not very pleasant! I give it A one star!