18123 Alderwood Mall Pkwy,Lynnwood,Washington
4 (937)
Reviews
My recent stay at Homewood Suites was a mixed bag, with some aspects of the experience falling short of expectations while others were commendable. While the hotel offered several amenities and comforts, the lack of room cleaning and cleanliness issues in the halls left room for improvement. On the positive side, the suite itself was well-appointed, providing a comfortable living space during my stay. The amenities, such as the kitchenette and separate sleeping area, were convenient and well-maintained. However, I was disappointed to find that the room wasn't properly cleaned during my stay, despite specifically requesting housekeeping services. It was disheartening to return to an untidy room after a day of exploring the city. This lack of attention to detail was definitely a letdown. Furthermore, during my time at the hotel, I noticed garbage left in the halls, which gave an impression of a lack of proper maintenance and cleanliness. It's important for hotels to maintain a neat and tidy environment for the comfort and satisfaction of guests. On a brighter note, I must commend the housekeeping staff for their quick response and excellent service when I raised the issue with the front desk. Once notified, they promptly cleaned the room and ensured it was in pristine condition. Their dedication and attentiveness made a positive difference to my overall experience. While I appreciate the efforts of the housekeeping team, it's essential for the hotel management to proactively address cleanliness issues to ensure a consistently pleasant stay for all guests. In conclusion, Homewood Suites has the potential to be a great choice for accommodation, given its comfortable suites and amenities. However, improvements in room cleaning and maintenance are necessary to elevate the guest experience. I hope the management takes these concerns into account, as it could significantly enhance the reputation of the hotel
The hotel is nice and clean. You are able to use the hot tub, pool and fitness center. The hot tub was cold and needs to be a lot warmer. It was a plus to have a little private area with a pool table for some adult fun. The breakfast was a plus and had different choices every morning. DOM was the most patient, pleasant person to encounter. They have a great heart. Thank you DOM. Every encounter with any of the staff was so nice and welcoming. It’s nice to see some people can be pleasant after COVID. Thank you for letting my family have an enjoyable vacation stay.
I had a great stay. The staff were all very friendly and very helpful during my extended stay here! I relocated for work so I also had my dogs with me and the hotel is very accommodating for pet owners. It’s such a relief because it’s already stressful enough traveling with them and not everyone is dog friendly. It seems like the hotel also has designated rooms for those traveling with animals so those who don’t travel with them, don’t be deterred by possible animal smell. The 20 days I spent there, the hotel was very clean.
When I stayed, I got a 2 room suit with 2 Queen beds. It was an awesome room equipped with a full kitchen (stove, full size fridge & sink) and even a little table to sit at. The kitchen was a joined with the living room space which had a couch that converted into a pull out bed, along with a flat screen TV with all the channels and a lot of Windows to see outside In the separate room is where the two queen-size beds were along with the bathroom. Best part of the bedroom is that there was two flat-screen TVs so each person could watch their own show,!!!
Everything was great with service, loved the breakfast and for the most part got left alone which is what I'm looking for if I'm staying at a hotel. The only reason it'd not a ten is I paid extra from a third party for a bedroom suite and they didn't give it to me. Lady at the front argued with me even after I showed her the confirmation saying a bedroom suite was being held for me. An email I got after I paid the higher rate for the better room. I was told that was the only room they had and I never got a discount. I should have paid the 20 dollar a night less price in the first place. Also the walls in the room 300 are crazy dirty. Wife and I stared at them trying to figure out what or how someone could have made such weird dirt marks on the wall by the door. Yall need to follow up on it foreal!!!