3974 NW S River Dr,Miami,Florida
3 (4648)
Reviews
I'll start with the pros of the hotel. First, the pool area was great. The hot tub was hot and the pool was a good size. The breakfast in the morning was pretty good. The cocktail hour they have is a good deal for the drinks. They were also able to get us into a room as an early check in so that was nice. Cons. When we got to our room we noticed that the comforter and sheet had some gross looking stains on them. Also our toilet was clogged. At 3:30 I went down to the front desk to ask for a new blanket and sheets, more towels, and tell them about the toilet. I told them I don't even need my bed made I just want the blanket and sheet swapped out. The guy at the front desk gave me lots of grief over it and attitude. I told him I know it's probably nothing but it's grossing me out. Then I went on about how the toilet is clogged and that we needed it fixed. (This was not clogged by us either. We hadnt even used the rest room yet) he proceeded to tell me that it was normal for the toilet to seem clogged because of the rain and to not worry about it. At 7pm we still had not received our new housekeeping items. And the toilet was still clogged. I went back down and heard another woman asking about a new blanket as well. I told them I was still waiting and this guy was different than the first time and was much nicer about it. Housekeeping was up within an hour with our new stuff. My husband found a maintenance man in the hall to ask about the toilet. He came to unclog it and was flabbergasted that the desk told us that. He said "What the heck is going on down there? You shouldn't have to roam the halls to find me. They should have put a ticket in for you." He apologized for it. All in all the cons definitely outweighed the pros for us and we will not be back. I will say some of the staff was nice, while others were just plain ignorant.
For it to be in a prime location near the airport, they can use a huge upgrade interiorly and as many people that come through, ALL elevators should be in working order. The paint is lovely in the rooms and like the 2 room suites. The view looking at the airport was beautiful (I love night lights), but the furniture can be updated. Better drinks can be served during happy hour and maybe fresh fruit and/or pizza along with chips and salsa. Lastly, why are we paying for parking? It should be complimentary with a purchase of the room. The wait staff was very helpful and informational. They are approachable and do not mind "making things right." I love the personable text messages....thank you Ashly!!!
A very average room experience that is elevated with great service by the team members. Some serious updating to the rooms should be considered. Shuttle schedule from MIA is pretty good, and drivers were friendly and safe. Evening reception can get busy to request beverage and the few snack items were easily emptied from their locations. Morning breakfast was enjoyable and organized. Dining tables were being kept clean. At the front desk, team member Parish was excellent, as was Hanoy at the bar. Made you feel welcome and valued.
My experience at the Embassy Suites Miami International Airport was incredible! The service, the amenities and the dining was great. I loved how big & spacious the rooms were and how close it is to the airport and miami attractions!👏🏼❤️ The pool area is so relaxing and it feels like you’re in an Oasis with all the palm trees! Definitely recommending to friends & family! Thank you Embassy Suites for such an unforgettable getaway!❤️
There are so many good things about staying at Embassy Suites Hilton. The rooms are beautiful and clean, and the lobby is stunning 😍. 1st rate service at the front desk when checking in. Asked for recommendations for lunch and was given directions for some excellent Cuban food. The concierge was very helpful when helping me set up a tour of Miami on the Big Bus (which I would highly suggest if you want a taste of Miami). Enough can't be said about the buffet breakfast, made to order eggs or an omelet, fresh fruit, sausage, pancakes, etc. Then, in the evening, after a full day of touring, you are greeted with complimentary drinks and evening reception. Will I stay here again, absolutely 💯. Would I recommend this hotel? Only if you want nice accommodations and a wonderful hotel to make your stay 1st rate in Miami. Be aware this is close to the airport, so yes, planes can be noisy but I would rather be comfortable after touring and be greeted by the pleasant staff who is interested in making my stay as enjoyable as possible.