None,None,Mississippi
3 (11)
Reviews
This is the best travel agency! They handle everything from flights private, transfers, excursions all the way down to international insurance. We had to move a trip four times and actually ended up needing a refund and they were able to get us a refund in dollars not future travel credits! highly recommend , Mr. Neal and Ms. Sarah are very personable and knowledgeable and kind.
I would rate 0 if possible! I have been waiting over a month for Neil to make our 20th anniversary trip to Hawaii... now, I'm less than 1 month away and he has not made one reservation. I still have no flight, no hotel, no itinerary!!! I told him I have miles I want to use - But now the rates/milage have gone up!!! The absolute worst. If you want to be IGNORED, or if you want to hear a bunch of EXCUSES... call Neil.
Neil at Oasis Travel put together an amazing trip to La Romana for me and 16 members of my family. All my calls and emails were promptly answered. We were originally going to a different resort, but Neil advised us to stay at another resort that was newer. The resort was fabulous! Neil booked non-stop flights and helped us with all of the passport information. If Oasis Travel had not coordinated everything for us, I am not sure how the trip would have turned out. My experience with Oasis Travel was great and I will definitely use them for my next trip!
This has been anything but a positive experience. The lack of communication and the unwillingness to work with the customer has resulted in a very poor experience. Once a deposit was made for a trip that required the final payment March 1st, yet we had no communication from Oasis regarding that final payment until March 7th. When a little later in March a request was made to transfer to another week that was not possible due to the limited time before the contracted trip. When request was made regarding airline seat requests the best the agent could come up with was to be at the airport 3 hours early to secure a preferred seat since the contracted flight you could not requests seats in advance. The entire experience has been a debacle and I would prefer to lose money than go on this trip.
Very little communication. Everything has been late. In order to get information regarding a trip that is happening in two weeks I had to call to follow up. In fact, any information has had to be initiated from the customer side. Calling this morning regarding the trip leaving the country soon, I still could not get full information. This is a group trip and I have come to believe we are dealing with a single owner/agent travel company with little or no experience in this business. Very unprofessional attitude regarding the situation. One of my traveling partners is on the verge of not going and losing a substantial sum of money. As a frequent traveler I can honestly say I have never had this kind of negative experience with travel people in the past. An all time low!! To many good options, find a good travel agent!