1800 Glenside Dr # 103,Richmond,Nevada
3 (50)
Reviews
Needed some stitches and Natalie provided great care and did a great job lining up the cut at my lip. Time to wait was not bad considering a lot of people were there to be helped. The check in was quick.
I just want to thank the front desk staff for going the extra step to help a patient get taken care of. I understand the bureaucracy of getting xrays or prescriptions ordered by doctors, but making a simple call to speed up the process for an elderly patient meant a lot. Due credit for taking a minute of your busy schedule to take care of those who truly are alone and walk against the wind.
Absolutely TERRIBLE! I would never go back to Commonwealth Extended Care, which is the urgent care branch of Commonwealth Primary Care. I’m a patient at Commonwealth Primary Care, but this was the first time I've used their urgent care option, which they advertise as a better choice than going to urgent care facilities (like BetterMed, or Patient First). I got there at 10:30am, was screened at the front door of the building by a person who was not friendly nor helpful. She told me to wait in my car and they would call me when they were ready to see me. They didn't call until about an hour later at which point they told me to pull into one of the allocated parking spots on the side of the building, which is when I learned I’d be having my visit with the doctor in my CAR. Really? I work in healthcare and have for the last 25 years in a large private practice. We stopped seeing patients in their cars 6 months into the pandemic! If you haven't figured out how to see patients inside safely where they can be comfortable 2 years into this pandemic, something is wrong. But, I pulled into the spot as instructed, and eventually a nurse came and took my vitals and asked why I was there. I explained my symptoms and she said the provider would be out shortly. She also collected a COVID test from me (which I don’t think I needed since I had COVID in May which I told her, and I have no new symptoms or fever so testing is not recommended per CDC guidelines). But nonetheless she took the sample and I continued to wait another 45 minutes. Finally after 45 minutes, a doctor walked up and started seeing the patient in the car next to me who had pulled in and parked in her spot about 20 minutes AFTER I did! I called the receptionist again to see if they had accidentally skipped over me but she said no, that I was on the "other doctors schedule" and that "they both move at different paces". I asked how it was that I could be at an urgent care clinic that sees patients supposedly on a first come first serve basis and be seen AFTER someone who got there 20 minutes after I did. She said that the other doctor's schedule is who I'd been put on and that I'd have to wait for her and she still had one person to see before me so it would be a while longer. I waited another 15 minutes, and still no provider had come to see me. At that point, I called the BetterMed closest to me, the receptionist answered right away, and told me there was a 20 minute wait. I drove over there, checked in and was seen within 5 minutes, in a nice clean air conditioned exam room, by a very nice Nurse Practitioner, who diagnosed my issue, sent in my prescriptions to my pharmacy, and sent me on my way. The whole process was very efficient and pleasant. So frustrating and disappointing to have wasted 2+ hours of my time at Commonwealth Extended Care!
I have had several three to four star visits here over the years, but my last visit, where I was treated like trash, has earned this place a single star. I was covid+ and there for a Paxlovid script. I was asked to wait in my car and current wait times were 60-90 min. I waited in my car for an hour before receiving a voicemail telling me to come inside or call the RN back. My phone had gone straight to voicemail due to poor signal. I walked right in and spoke with the desk clerk. She told me to wait in the hall for a nurse. I waited and waited in a confined seating area in the hallway with a half dozen older adults and I worried that I would be getting them sick. But I was patient. The hallway slowly cleared out and then others that arrived long after me had been seen, so I checked in with the desk clerk. She called back to the nurses station and asked if they were still planning to see me. I was then told I didn’t answer my phone and they thought I left. I was blamed for not following instructions and only seen after everyone else as punishment. Only I did follow the instructions left on my voicemail by a nurse who asked me to come inside from my car. I went inside and checked in with the desk clerk and she told me to wait in the hallway for a nurse to come. I’m not sure what more they wanted me to do. After an hour in the hallway I even tried calling the RN back. The answering service only allowed an option to speak with the front desk. I hung up because I had already checked in with them. This was a great example of the Swiss cheese model that explains occurrences of system failures. I simply fell through the cracks. If I had only been skipped, I wouldn’t have written a review. I can get over that. Mistakes happen. It was only after I was met with passive-aggressive and aggressive nursing staff that I left in tears, and with the names of the nurse administrator and clinic director written down for me by my NP. I left messages for them the following day and never heard back. I have worked in healthcare for a decade and I have never seen anyone speak to a patient the way I was spoken to.
Went in for a very painful uti. Staff seemed overworked and overall miserable & non empathetic. Was here for 2 plus hours check in time was 1:04pm it is now 2:45pm. Usually go to the cpc off of ridge field but had to go to this one instead. Definitely won’t come again. Felt like a major inconvenience to them when I asked for a printed lab result and work note.