627 Eagle Rock Ave,West Orange,New Jersey
3 (21)
Reviews
I placed a order with this company for tables and chairs. Unfortunately the tables and chairs were a bit worn. I called the company and made them aware of the issue. I was told that there was possibly a mix up. The company promised a refund for the cost of the tables and I was reimbursed as promised for the inconvenience. Thank you Nicole for the follow through...
This past June I ordered 65 white chairs. 63 were delivered (which was fine). Out of the 65 chairs 18 were missing at least one of The rubber parts on the bottom of the leg. This meant that the chairs would dig Into the grass and make the chairs uneven and unsafe for guests. I reached out twice to speak to someone and no one has responded. Unprofessional
This place is the best & the owner is very respectful. it’s a great black owned business switch I recommend everyone too Book with this Parlor, definitely if you’re a party’s people. I have all my parties/events here every time, The inside is big and has great enough space to do just anything. Highly recommend everyone To this Parlor.
If I could give 0 stars I would! I received a refund of $52.17 for an order over $600 and this was my experience: 1. Delivery was scheduled for 2:30p, the person delivered 16 chairs and I had to call at 4:45 to see when I was going to get the rest of the PREPAID chairs. He returned at 5:15pm AFTER I called the business inquiring when I was going to get the rest of the chairs. The delivery person proceeded to yell, scream and speak in a derogatory way to my other vendors because I called (2 HOURS after my scheduled delivery time) to find out when the chairs were arriving. 2. I received 16 cushions for 54 chairs; therefore, my guests did not have cushions on their chairs. 3. 4 chairs broke with guests in them; not to mention the chairs did not match 4. 8ft children’s tables, instead of normal tables 5. The delivery person did not show up for the 10:30p pick up until 11:15 which cost me 200!!! After I called at 10:15 to ensure he was on his way. At that time, he told me he was 20 minutes away. I called backed at 10:45p and he advised he can't control the weather! It was drizzling!! This was by far the WORSE vendor experience I've ever had and to have received $52 back, that's not ok!
The customer service with this company was HORRIBLE! I paid for rental of tables and chairs which was taken out of my account immediately. They were suppose to be delivered.The day of the event i was calling from 9AM to 3PM and not one answer. No one reached out to me to let me know anything and no one showed up. I was renting them for a family i was throwing an event for and as she was suppose to be celebrating the life of her first child , she was busy stressing about not having tables or chairs for her event. I called the next day and the man who answered only said that my money would be refunded and he does not know what happened or why no one called me. No apology , no explanation or NOTHING. VERY UNPROFESSIONAL!! I wouldn't recommend using this company because you will not want to end up in a situation like myself.