505 Hampton Park Blvd Unit A,Capitol Heights,New Mexico
3 (675)
Reviews
Food was great overall. Customer service okay as to be expected. They Up charge for less rice and more cabbage. The pepper is good as well. Rating is 3.5.
What a horrible experience! I ordered souse, It was poorly seasoned wood scraps of Cow heal and was extremely oily instead of savory. The oxtails were rubbery and tasteless, and finally the Pholourie was dry and overcooked plus they didn’t put any sour in the bag …never again!
Man look if y'all are looking for some Caribbean food this is the right place to check out when I say the food is good it's good especially that jerk chicken heavens kiss Just the vibe itself is amazing love the staff and everyone who helped me out so yeah I do highly recommend yall check it out also they do catering so if yall looking for someone for weddings/ birthday party they got you covered. Check them out.
I got shrimp, veggie rice, spinach, rum raisin ice cream, and two juices to try. I have only had Caribbean food once, and a friend said this was his daughter’s favorite restaurant. The food was ready quickly, and I now have a favorite place to eat. The portions were huge! There was some sticker shock, but after being able to feed 3 people, I don’t care. I have been craving more! I might go bankrupt, but I will be healthier and very happy, with my new friends :) Also, please support my girl Dominique, the bartender next door!
I would like to share my recent experience I had at Taste of Caribbean, which unfortunately left me very disappointed. I have dined here on multiple occasions, and while some dishes were enjoyable, there is a lack of consistency in their food. Despite this, I have continued to support the restaurant due to my commitment to patronizing small businesses, especially those owned by Black people. However, my most recent visit was a letdown, and the subsequent customer service I received while trying to address the issue was deeply troubling. On a late Saturday night, I ordered the oxtail. When I arrived home, the cuts of the oxtail were mostly fat and bones. My stomach turned after I ate one oxtail piece so I didn't eat any more of it and placed it in my fridge. Since it was already late at night, I knew they would be closing soon,, I decided not to return or call. I called the restaurant to discuss the issue on Monday early afternoon (around 12pm)) I explained to the person who answered the phone the issue with the oxtail. The person I spoke with (a male) simply replied, "No problem, bring the food back." I informed him that I would bring the food later that night around 9 pm as I get off work late. I asked if there was someone specific I needed to speak with when I got to the restaurant, to which he replied no. Arriving at the restaurant around 9 pm on Monday, I approached the cashier (a short gentleman) and explained the situation, stating that I wanted to return my oxtail order from Saturday night due to its poor quality. The cashier immediately responded with in exasperated tone, "Saturday night?!?!" I calmly reminded him that it had only been one day since Saturday and that I spoke with someone earlier that afternoon (Didn't follow up as I was busy running errands on Sunday and I don't live close to the restaurant). I handed him the nearly untouched food as evidence and explained that this was the earliest I could return it due to my work schedule. I mentioned that I had spoken to someone earlier who had said the return was ok. While I was fumbling to find my DoorDash receipt on my phone to validate my statement, another employee, who had been sweeping the store, stood nearby (#hovered), to listen into the conversation. Their actions suggested that they anticipated aggression on my part regarding the return, despite my calm demeanor. After presenting my receipt and reiterating my request for an exchange for jerk chicken (although part of me by this time wanted a full refund), the cashier's temperament seemed to somewhat ease.. I waited for my food. After my food came out I also purchased a sorrel, Jamaican cola, and a piece of cake, of which the cashier gave me a complimentary sorrel I guess as a gesture of goodwill (kinda sort of as oxtail is more expensive than jerk chicken :) ). The food I received this time was good but my experience with costumer service left a poor taste in my mouth- the rude response to my reasonable return request and the employee's standing guard just in case I became aggressive was entirely uncalled for, disrespectful, and demeaning. I am writing this review in the hopes that the management or ownership will take notice and address these issues. It is important to train your staff in respectful customer communication, regardless of the circumstances. I also write this to make other potential customers aware that the restaurant's food quality is inconsistent, and they provide very poor customer service. As a small business owner myself, I encourage Taste of the Caribbean to strive for improvement. I won't definitively say that I will never dine there again, but I will be taking a break from their establishment for the time being. Do better.