5031 Ford Pkwy Ste 100,Bessemer,New York
4 (427)
Reviews
My experience with this location was nothing but insult on top of injury. The manager does not seem to be competent, and one of his employees should be fired for mistreatment of customers. My insurance company is providing me with a rental car after a bad wreck while they pursue the other driver's insurance company for fault. My insurance emailed me a link to use Enterprise's Priority Pass, which allowed me to reserve a mid-size sedan and pick up time for the next morning at 10 am. Unfortunately, due to Google's review character limit, I can't provide most details of my horrible experience. The extremely brief version is this: 1) The manager did not understand how Priority Pass is supposed to work. 2) I was charged extra for an upgraded class of vehicle because the location did not have the class I reserved. 3) The A/C did not work in the first car they gave me. 4) An employee accused me of lying because the Enterprise confirmation email did not show the reduced price of the class of car I reserved. I did not get a car until I spent the afternoon communicating with the area supervisor. He eventually did get this location to provide me with a complimentary upgrade (which he said is standard practice when a reserved class is not available). However, I did not leave the Enterprise lot until after 4 pm. So the location wasted more than six hours of my day, after I had planned a full itinerary for the day (getting my injuries checked out and documented, going to the tow yard to clean out my car before insurance took it away, and picking up the police report so I had proof that the other driver was at fault). Enterprise needs to demote this location's manager until he can be re-trained. He clearly doesn't understand how Priority Pass works, he doesn't know that the company provides complimentary upgrades when a reserved class size is not available, and he clearly didn't properly train his subordinate on how to treat customers (both myself and a woman they left stranded who was not informed she needed a credit card in her name). And the employee who accused me of lying should be fired. ------------------------ REPLYING TO THE COMPANY'S RESPONSE: No, I am not wasting more time emailing back and forth with you. You know the location, which means you know how to contact the area supervisor. Do your job and contact him. Then if you are truly interested in corrective action, get him to do his job.
Enterprise came through for me, again. The online reservation was quick and easy. The gentlemen at the pickup counter were friendly and courteous. I had a quick checkout and check-in process.
Awesome customer service. They got me in and out fast!!! Even after I made reservations and they told me the car I had reserved they didn’t have anymore but they immediately placed me into another car. It wasn’t an issue at all! I appreciate the awesome customer service.! Thank you guys!
We rented a mini van August 4-7th from the Bessemer Location. Sam ( tall skinny guy) took care of us picking the car up, we had an apt for 11am. We didn’t get into that van for two hours after. The first excuse was maintenance (alignment), it pulled to the right and pulled to the right our whole trip) then they said a guy bumped into something and they had to fix but there was No markings of being hit. As this is very frustrating, i let him ( Sam) know how it was unacceptable, he made the remark “ well do you want to drive it while pulling right?” Well of course not but i state again our apt was for 11am and all this things should have been taken care before pickup time, he apologized for not meeting “My expectations” as that isn’t my expectations that’s y’all’s and I was holding y’all accountable. If that guy is the face of your company, i wish the best for you. The other employees scattered as he stated such nonsense to me, which i wouldn’t want to be involved with an employee like that either.
Horrible. Booked reservation a month and a half in advance. Confirmed the reservation at 4:30 p.m. the day before pick up. Arrived at 8:30 the next morning and was told there were no cars available for me. The man up front looked at me with shrugged shoulders as if I was supposed to accept that that was that. I expressed the inconvenience and was just handed a card with other enterprise locations to call. Why would their mistake be my job to fix? They then recommended I call the insurance agent representing the case to upgrade the vehicle, but the agent was out of office that day. As if this was either of our problems to fix anyway. I had a pre-operative medical appointment to make it to, but that didn't seem to change anything. The office spoke kindly, but was completely useless. I ended up agreeing to pay $8 a day for an upgraded car in order to make a necessary medical appointment. Ridiculous service. They kept reiterating someone was late for car drop off. Why would only one car be available, but four "upgradable" cars were ready to go?? Complete inability to take accountability from anyone who works here. Update: After receiving a response to this complaint, I provided an email reply immediately. This public complaint was answered immediately, but the private email has not been answered after days. Getting the feeling the public response is to keep up the appearance that concerns are being addressed, but they are not.