4128 South Blvd a2,Charlotte,North Carolina
4 (248)
Reviews
Walked in and the energy and vibes with the 2 (shirt brown skin girl & heavy set black man) that greeted me at the counter made me realize why I went natural and stopped allowing just any "ole body touch my hair"...terrible introduction and customer service.. walked my tail right back out and went next door to the whole food store and brought me a few natural products to do my own hair. I am good now.
Greetings.... unfortunately the stylist (Norman) lost his concentration when he styled the back of my natural hair.... because there is no consistent uniformity (see attached pics)....he just bunched the ends together. Very disappointing; in fact, these same haphazard knots at the base of my neck began separating (they came a loose) the very next day. Notwithstanding, my best friend purchased this wash/cond/style appt w/Norman as a birthday gift - primarily becuz of the reviews others had posted on the salon's website & on Google - but somewhere along the way this stylist has lost his edge for consistently providing quality services. Please understand I was Norman's 1st appointment that day (8a) so there's no reason he shouldn't have been alert and attentive to his craft. W/this in mind, besides wasting $71+ I was saddened by the misrepresentation of services that are being perpetuated upon our community (by 1 of our very own)!
If I could leave a zero star review I would. I typically don’t leave negative reviews, but I had to for this case. I used to go here frequently, but then I cut my hair last year, and went less frequently. Today is my first day back since I cut my hair . I scheduled a color with Norman. He has to be the rudest person in there! I called ahead that I would be just a few minutes late. Norman and his personal assistant were extremely rude to me over the phone and even hung up the phone on me. They completely disrespected me and my loyalty over the years. Their customer service is most definitely trash. This will be my last time here!! You try to support black businesses, then they give the worst customer service.
I just went the other day to get my hair braided. They were so hospitable, I loved it. They wouldn’t stop asking if I was comfortable. They did such an amazing job. I cannot thank them enough.
Awesome service. Thank you Dimond. You never disappoint. If you are in need for a good stylist for your natural hair, this is the place to go!!!