1520 South Blvd Suite 110,Charlotte,North Carolina
4 (1318)
Reviews
I’m very late to leave this review but better late then never. I went in about a month ago for some dental work(wisdom extraction) . I cannot remember her name(dental assistant )but I believe she was Russian she absolutely the sweetest. She and Dr. Sanders were very professional and informative about everything this was going to happen. Although I was very nervous and afraid, Dr. Sanders was able to help calm my nerves. Him, the lovely variety of music as well as the DA that held my hand while I cried(I’m a big baby). Again she was the absolute sweetest and I appreciate her for that. The extraction was done quickly, painless and only felt a little pressure and I was good to go. Thank you South End Dentistry for everything.!
Avoid at all costs. My experiences with Southend Dentistry frustrating and uncomfortable, to say the least. Dr. Picot has proven to be untrustworthy and unreliable, and has demonstrated a distinct lack of compassion for patients. Communication - Their office seems to suffer from a severe lack of communication. Before each appointment, I would receive an excessive number of phone calls, often confirming random details repeatedly. This lack of coordination within the office created unnecessary confusion. Deposit - Note that they require a 50% deposit when booking appointments. To my surprise, on several occasions, they attempted to collect this prior paid balance at the time of service, raising questions about their transparency and attention to detail. Timeliness - During my visits, I was asked to wait for extended periods, with one instance lasting over 20 minutes, for a post-appointment consultation with the dentist. Unfortunately, the experience in the consultation room was equally discomforting. Dr. Picot communicated in a condescending tone and applied high-pressure sales techniques to promote additional services. Quality of care - Without divulging details of personal health, I will say the quality of patient care I received was severely lacking. I also felt pressure to take a prescription drug (prior to a procedure) that I did not feel was safe or necessary. This experience was concerning and, in my opinion, reflective of their poor professional standards. My experience with Southend Dentistry was marked by communication issues, lack of transparency, uncomfortable consultations, and poor quality care. I would not recommend this practice to anybody - there are plenty of trustworthy, reliable, and patient-centered dentists in the area.
I contemplated writing this review because I have received good service in the past. I've always enjoyed Dr. Sanders' upbeat attitude as well as a few of the former hygienists. However, the last few times I've been serviced, I have not been pleased. The first time happened when I was misquoted pricing at the end of a service. I was first given a price of $85 then when I went to pay, the price had increased over $200. Although I did not appreciate the dismissive attitude during my initial inquiry regarding the price change, another front desk employee stepped in, further explained the error without seeming agitated, and offered a sincere apology for what I had experienced. For that reason I felt comfortable remaining on as a patient. However, after my experience yesterday, I am working to continue my dental care elsewhere. I contacted the office 10 minutes after they opened and left a voicemail informing them that I was not feeling well and needed to reschedule my twelve o'clock appointment as a precaution. I explained that I was unsure of what was making me sick but out of respect for the staff and other patients I wanted to reschedule. I did not receive a call back and opted to call again approximately an hour before my appointment. I spoke to Brittany and informed her of the voicemail I left earlier. Her response was that if I rescheduled, I would be charged a $50 fee because I did not notify the office within 48 hours. I explained that I was not aware that I would be ill 48 hours ago. I inquired if I would still be charged although I was sick. She confirmed I would be. She did not display any compassion or offer any other solutions. Another young lady, Anna, called back after just listening to my voicemail. At that time, I expressed concern about coming in when I noted on the pre-check form that I was experiencing flu-like symptoms. I asked her to speak with the manager and even the doctor because I believed that was a poor judgement call and I truly did not feel well. She reported that Brittany was the manager and that the doctor (I'm not sure which doctor) confirmed for me to come in. At that point, I was disgusted with the lack of empathy from any of the staff members. I appeared for my appointment solely to avoid being charged the fee, but I could not proceed with the cleaning due to my body aching and beginning to shake. In addition to not feeling well, the interactions from both Brittany and Anna gave me the impression that the office cares more about money or proving a point rather than the care of their patients or staff. I enjoyed SouthEnd Dentistry because of what they stood for but unfortunately, yesterday changed that.
Had my first visit yesterday and everyone was so nice! Tess helped me getting my payment plan started and Karen was my dental hygienist who talked me through every step of what was being done. Everyone was very detailed with me about all the steps needing to be taken. Dr. Picot has a great team!
The team at Southend Dentistry are amazing! I recently went for a crown with Dr. Sanders. He made the procedure as pleasant as possible. He first lets you pick the music to listen to during the procedure. He even sang a little karaoke during the procedure. His voice sounds like a mixture of Fergie and Jesus. I had no pain during or after the procedure. Super great experience!