300 9th St,Salem,North Carolina
4 (45)
Reviews
I got in contact with the good folks at Brown & Son to deal with a car that needed towing to a dealership. They stayed contact with me regarding my tow MUCH better than my insurance company, letting me know when my car was picked up from my home and dropped off at the dealership while I was out of town on a work trip. I highly recommend them and their services.
Discovered that the inside dually on my Winnebago View was flat while camping in Salem Va. Called Brown & Son and they dispatched Mike Farrell. Mike arrived on time and promptly diagnosed and put in a new valve stem. Timely service and very knowledgeable mechanic!
Brown and son towing are very replicable and reliable. Austin, the owner's son brought me in to the dealership and recommended, I don't put the factory bolts back in the drive shaft because they were so rusted. In the morning I bought new bolts and one of their other drivers was dropping off another Semi truck and I asked him if he could put my drive shaft back in and Jerrel said yes without hesitation. He saved Me having to pay the Dealer additional $194.00 dollars for putting my drive shot back in. I will use these guys again if I ever get into the area and break down.
Very professional and prompt service. Once I decided a tow was needed, they were at my location in no time. They also sent a truck to pull my trailer also. Thanks for your service! Mr Graham GGK'S Log and Trans LLC
O/O do not let this company take Your Truck to Excel Truck Group in Roanoke VA. Some how they work together and the problem is that ounce Excel fix Your Truck they are the one charging You for the Towing an double it probably now You pay for 2 different Companies because Excel pay Brown & son but Excel will also charge You another percentage on the same towing. They will rip You Off. Look at my bill for a 30 miles Towed it took us from the time the tow truck arrived to me and hooked it up about 3 hours to get to Excel like I said 30 miles away. Excel truck Group is overcharging us. I have to give this Towing Company a Bad review because I did ask for my bill so I could pay it to them but it was refused Driver told me Excel will take care of it. And sure they did by charging me a huge bill again look at Job AE01 that is what they charged me even charged for labor what labor ? Towing the vehicle is not enough?