3739 Legion Rd,Hope Mills,North Carolina
3 (23)
Reviews
Hired these individuals to cater our wedding… I should have just paid the extra money to have a more skilled and seasoned chef cater. I paid for plated, they started setting up buffet and my mom had to let them know that that wasn’t what was requested. So they quickly took everything to the back. However, it took them far too long to get things plated and served. My hot food was not up to temp and my salad wasn’t cold. I guess since everything was the same temperature they thought it would be ok to plate it all together.. No it is not ok! Salad should always be plated separately and served first. Our Mac n cheese was overcooked and flavorless and the greens had no smoked meat and lacked seasoning as well. It was awful. I spoke to the owner and she apologized and said she would give us a partial refund… then she and/or her child got sick. I waited a while before reaching back out and when I did I got no response. It’s been over a year and nothing. It was a complete waste of money. I made sure to let everyone in attendance know who not to hire for their future events and send them all to my first choice of caterer The Spice is Right. Don’t waste your money. You will be disappointed.
We got my mom’s wedding catered and couldn’t have been happier with the experience! From the food Being delicious to the staff being friendly and going above and beyond to help us (we had no idea what we were doing 😂) it was a huge success! The bartender was amazing! She had such a great, warm energy about her! Thank you so much for making this wedding so beautiful! We appreciate y’all and look forward to ordering from you in the future! ❤️
Working with them was so frustrating from beginning to end. Once the contract was signed they became very unresponsive. I would call and leave voicemails, text, email…no response. The days leading up to my event I wasn’t sure they would even show up because I couldn’t get them on the phone to go over details and final head count. They did show up, but they were later than they said they would be! The woman in charge that night was rude and didn’t want to stick to the plan. The serving staff was nice and friendly though. They didn’t bring any napkins which is pretty ridiculous. I didn’t have a chance to eat but I heard the food wasn’t bad. I won’t use them again and I don’t recommend them.
I hesitated to write this because I could not give a 4 or 5 star review... but because I rely on reviews when seeking services, it's important that I do my part. I will start by saying that the FRIENDS team is made of very warm and kind people that were open to feedback throughout the process. This business has great potential- but at the end of the day, their process needs a lot of work. I was very optimistic given all the great reviews and my venue's personal feedback about this caterer. Our confidence was first shaken at our tasting experience because there was a gap in communication with the different team components and our menu selections were not prepared. The team adjusted on the spot and whipped up our delicious selections with the disclaimer that they would taste even better day of because the meats would have time to marinate/slow cook. I was transparent with the team regarding our experience and we were reassured the day of would be great. On the day of, so many things went flat-out wrong with catering. The biggest things I'll highlight are: i.) Food was served cold ii.) The entrees were poorly seasoned- WHICH WAS THE BIGGEST SURPRISE. I had guests asking for salt... but there was no salt on hand for guests to use iii.) Bartender ran out of water with more than an hour to go to the event's end iv.) There was no knife provided to cut our wedding cake... so we didn't... cause we couldn't. We cut into it the next day at home. Many of my guests, including myself, bought fast food on the way home because dinner completely missed the mark. I am so sad to write that one of my worst fears for that big day came true. I did speak to a team member some days after (I had to request a call for feedback) and she was very apologetic. She was not at all defensive and was receptive to all the feedback. She offered some context with some of the mishaps... but nothing that fully justified. Similar situation to the tasting but this time the damage was grave. Retrospectively, I wish I had requested a refund of our deposit after the tasting and searched for another caterer- EVEN with the tight timeline by that point. To end on a positive note, I can say the dessert chef is PHENOMENAL! Both the tasting and wedding cake/cupcakes were DIVINE. Moist, DELICIOUS, and just out of this world good! We got a variety of cupcakes were were unique and delicious, along with a 6 inch strawberry cake with vanilla frosting- soooo good.
We were CATFISHED by Friends Upscale Comfort Food. I would be leery about ordering from this place for any business function. We were sadly disappointed. Looking at the website and menu is nothing like what we received. The communication was great until the food was dropped off. I have sent an email and called and no response from Porsche. Our order was just over $1100.00. We ordered food for 20 people three appetizers; spinach dip, sesame chicken balls, and coconut shrimp. For the meal we ordered the Da ville Salad with three different dressing, chicken marsala and stew beef (pot roast), 3 vegetables for sides; roasted potatoes, green beans, corn and 20 dessert shooters. We also paid $100.00 for set up; disposable chafing dish buffet set & Chafing fuel/ sterno. The day the food arrived it was late. The two girls dropping it off stated they were told this was a dropped off. So, we ended up using our own supplies to set every up; sterno, chafing dishes, etc. One of the staff members from Friends Upscale Comfort Food stated she only had small Dixie paper plates. So, we had to use our plates. The silverware we were given was the cheapest silverware you can buy. It broke while using it. So, guess what? We had to use our own. We were suppose to get the clear plastic plates with our delivery. Let's move on to the food. The staff from FUCF had two bags of food. I asked is they needed a cart to get the rest of the food? One of the girls from FUCF stated no this was it. The food that was delivered was so disappointing. The food was cold when it arrived. The coconut shrimp had no coconut at all (we paid $1.50 extra person serving), it looked like Gordan's fried shrimp from a grocery store. The shrimp had no curve and tasted just like Gordan's in the box shrimp. The salad we ordered had no onions on the menu, which was great because we have people that are allergic to onions. Our salad was loaded with red onions and only came with ranch dressing. The chicken marsala was extremely thin a piece. Looked like the chicken breast was sliced in two, to make two serving instead of one. The roast we could not cut with our forks, so we used a knife and let's just say we had to work at it. And lastly the desserts. No dessert shooters came just to big bowls of pudding. I have reach out to Friends Upscale Comfort Food and Porsche has not called me. The sad part of this is we have many events that we ordered catering. This was a time for FUCF to shine and get multiple opportunities to cater again. This experience was a bad one. I am still waiting to hear from Porsche!