Corporate Headquarters,5295 Westview Dr Suite 300,Utah
1 (86)
Reviews
I’m getting real sick and tired of this place and it hasn’t even been a full month since I’ve rented an instrument for my daughter. 6 days I have reached out to this stupid place and all I want to do something as little as speak to the billing department but NO! Nobody ever answers, nobody ever calls back, and the online inquiries are a waste of time because no one ever reaches out. I think it’s funny how they can take all your money on the storefront but can’t do something as simple as adjust your billing. Next year I’ll go to boogie music for her instrument and pay the extra money for better service.
I’ve spent over 2 hours collectively calling all the customer service numbers I could find and nothing! I need to correct billing information and all the recorded numbers give me are locations! And yes, they are quick to charge but not to answer calls or even give a more detailed menu to choose from. If I had a person’s four digit number, I’d definitely dial it but this customer service line is just terrible. I’m typing this as I’ve been on hold for the last 30 minutes.
Only received half my order AND my card had a fraudulent charge for an extra $20 from this company at 12:49 am 4 days after my original purchase. Called customer service and they are the rudest most unhelpful people ever. Now I'm out $50.. 20 of which I did not spend and my son doesn't have his saxophone lyre that is required for his band class. Thanks a bunch
The agent on the phone, her name was Karen (no joke) was very rude and unprofessional. At my first call she said I have to talk with her manager, but he was at lunch - she promised to call back and didn't. 6 days later the same Karen on the phone. I explained the issue again, she replied "thats funny". Then she just hung up the phone. Luckily the next agent Kevin Hall solved my problem. Give your customers a favor - fire Karen!
On December 13/2022 I cancelled lessons ahead of time. They were successfully cancelled at the store at 7820 Wormans Mill Rd Frederick MD, 21701. On December 20/2022 the teacher was absent from class due to a health emergency. Understood. I was charged for those classes without a refund. They said they would look into it, at no point stating they couldn't issue it. They charged me again January 19/2023 for $136 and January 20/2023 $136. I called again asking for a refund with the store telling me they don't issue refunds and to call headquarters. Headquarters says they don't deal with lessons or lesson billing, that they only deal with billing from rental equipment. So they keep bouncing the ball back and forth, I set a complaint to my credit card company, but M&A recharged me the lessons. I called M&A again and they said there's nothing they can do. I told them I was once again going to reach out to my CC company and put a full stop to these recurring billings as I was canceling all classes with them. They owe me $68 from these 2 classes. The store and headquarters are saying neither can issue a refund. So basically they're stealing money.