200 A Ritchie Rd,Capitol Heights,Virginia
4 (119)
Reviews
I contacted Elevation Party late on a Friday evening regarding a rental for the next day and was doubtful that I would be get someone by phone that late in the day. However, Nicole took my call and patiently assisted me with my rental inquiry. Moreover, after coordinating the rental for the day, their staff continued to notify me at every step of the rental process and confirm provide confirmations both by phone and email. I was impressed by their courtiousness and professionalism. I would certainly recommend them!
I rented some chairs and tables with this company for an event I had July 22. Customer service was good. They were friendly and answered my questions in a timely fashion. However, the quality of the rentals was the problem. The chairs were not only in extremely horrible shape they also was not wiped down so they had dirt and juice stains on them I guess from a previous rental. The tables were wood but they were in such bad shape that the wood was shredded at the bottom and could cause severe damage to your hands from carrying them. The tip of the table was taped up from how bad of shape the tables were in. There was no one to assist me to take the tables to my Uhaul bc I was only made aware that day that the assistants leave early that day even though I told them prior to me renting that I wouldn’t be there to pick them up until later that day. Their truck was blocking the dock so it made it extremely hard to carry 3 6 ft tables and 1 8ft table by myself. I made the owner aware of the bad quality but I had to use them bc I was on close time schedule. She did apologize for the horrible condition of her rentals. I wouldn’t rent from this company again or recommend them. My suggestion is that the quality of the rentals be REALLY inspected every 6 months and the things that are in bad shape be thrown away after a certain amount of time. As well, as rentals be wiped down each time after rental. Krystal M.
Outstanding service!!! We got married at the DC War Memorial at the National Mall, and we had a tight timeline to put and remove the chairs. They were extremely punctual. Thanks for helping making our wedding day going very smoothly.
Delivery was on time and the representatives I've spoken to on the phone were very polite and kind. However, the delivery driver was very rude and seemingly almost annoyed at having to help us carry the event items off of the truck. As for the condition of the items... The tables were very dirty and scratched up, which I do understand wear and tear as they are used frequently, However; these were wooden and cracked on the tops, dusty, and I found red gum under one of them. I feel as though if you rent something, it should at least be wiped down and not sent out if broken or THAT damaged. The chairs also (being white) had black scruffs that were VERY noticeable if you didn't plan on covering them. A few we were able to buff off. But again, this is something that should have been looked at PRIOR to delivery, not something we should have to do ourselves. Out of everything, the sheets were probably the most disappointing. Multiple sheets were stained with black lines and a few oil spots so a few we decided not to even use because of this. They came folded like they had been cleaned, however did not smell clean. So we decided to clean them ourselves. All in all. When purchasing rental items from a company to use for an event. I feel like I would have had better luck purchasing elsewhere do to having to something that should have been done by the company.
It was a pleasure working with Elevation Party Rentals on renting tables/chairs/tent for my Sorority sister's birthday gathering! Nicole was super responsive in working with us pre-event and even met with me to confirm the tent would fit in the desired location and brought a table with her to show me how big the tables were to ensure the tablecloths we brought were big enough. We rented the gold chavari chairs and they were in great condition and we recieved a lot of compliments on how sturdy they were and how nice they looked. The setup/breakdown crew were on time and did a great job. There was a tent stake in the ground they couldn't get out, but they came back the next day to remove it without an issue. I would highly recommend them for your next event!