7718 Belair Rd Ste.100,Nottingham,Virginia
3 (14)
Reviews
I had a blast from beginning to end. I went there as a last resort, when my original dress fell through. They took me no appointment and the rest is history.
Scam #1: Not Really Telling You the Cost of the Wedding Dress: I've known of the shop since it was located on Broadway, but I saw the shop in the list on The Knot. There were no reviews. Before booking an appointment at the bridal shop, I came in to see if the shop sold dresses in my price range as they don't have a website. I really wanted to support a Black-Owned Business. I visited the shop four times and selected a wedding dress. On the second occasion, I came in with my mom. We talked about the budget, the dress style, and the designers. We were told to browse, and Crystal selected dresses as well. I tried on six dresses. We narrowed them down to two. We talked price again, and she shared a story about a bride who went up the street to Elegant and was overcharged for her dress, so I was certain she understood my concern to stay within budget. On the next appointment, I actually left because there were too many people in the shop, and it was just a mess. After checking other stores that sold Morilee dresses, I had not seen any other shops carrying the two dresses I had narrowed down to. So, I rescheduled my appointment. On the day that I came ready to select my dress, I tried on the two dresses again. I said yes to my dress, and we headed to the counter. I was quoted a price that exceeded my budget by more than $1,200 after she spoke with her dress vendor. I spoke with Crystal about my concern as I was clear about my budget. Crystal knew my budget and should have never put me in a gown that is out of my budget. The dresses are not marked, so I depended on her to ensure the dresses selected were within my budget. She's very talkative but at that moment she was quiet. As you know, once you fall in love with a dress, it is what it is. We all know, to be careful of a slimy car salesman, but I had no clue this could be the experience in a bridal shop. If she can not guarantee the price of a dress, she should make you aware in the beginning. I can not recommend this shop as a result.
I was completely impressed with the customer service I received from the minute I walked in the door until the minute I left. I found this place driving by. Crystal the owner let me walk in without an appointment. She didn’t charge me an appointment fee to come in. I told her exactly what I wanted and she had another employee within minutes pull 7 dresses matching my description of what I wanted. After trying on 4 I realized that that was not what I wanted. They were not annoyed or bothered at all we went back to the drawing board, and we pulled five more dresses that I described. All of the staff worked together, they were so helpful. They helped me find jewelry and shoes. And they were accommodating to my last minute alterations that needed to be done in less than one week. I was so pleased with the experience. I was so happy I absolutely love my gowns that I bought and I am looking forward to getting my altered dress back and wearing it to my formal Occasion. A lot of the owners of formal stores are rude and don’t give you the time of day when they don’t know if you are going to spend money or not. Crystal and her staff were so welcoming and she gave me a bundled deal for buying multiple dresses. I recommend trying this store for a good experience with lots of choices and sizes to choose from.
RUDE!!! and UNPROFESSIONAL, not organize, cannot find Bridesmaids order slips. My Bridesmaids dresses is not ready!! My wedding is on August 11, 2023. mind you we went in early Feburary 2023. We all kept calling, calling, calling and even hung up on us. She was very rude to my Wedding Coordinator over the phone. I do not like this play and her business are BAD.. BAD BUSINESS!! Don't shop there.
We walked in without an appointment and Crystal took such great care of us. She was already helping another young lady but she took every opportunity she could to help us simultaneously. I don’t know how she kept both their styles in mind while helping without mixing it up but she did it beautifully. She answered every question I had and even happily made multiple phone calls for me to find out answers to the ones she had to ask about. We haven’t bought a dress from there yet but it is looking like the one we found there is the winner. Will update and add photos later if we end up purchasing from her.